Best Webinar Software in Terms of Customer Support
We have evaluated 30+ providers to summarize the best webinar software in terms of support in the following list.
Support
WebinarGeek
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WebinarGeek combines marketing tools and analytics in an all-in-one webinar software. With interactive features and robust analytics, it suits customer updates, training, and education for engaging webinar experiences.
In top 3 for
Pros
Creating webinar series
Test webinars
Airmeet
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Airmeet is a virtual and hybrid event platform founded in 2019. The platform's strength is hosting large virtual events and webinars to create stunning experiences with highly customizable branding and advanced features.
Pros
Design reception with multiple interactive elements and custom layouts
Customizable 3D virtual stages and booths
Set up multiple sponsor tiers and associated benefits
Demio
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Demio allows hosts to run more effective webinars while creating a better user experience for attendees. The chat, Q&A, and engagement features enable small teams to engage and provide more value to potential customers.
In top 3 for
Pros
Keep people registered across a group of live, scheduled sessions
A standard live presentation with real-time, HD streaming
Frictionless joining without any bulky software downloads
Use Featured Actions to link your audience to an offer, sign up page, or any URL during the event
Cons
Does not support payments
Does not offer whiteboards
Does not support web conferencing
Google Meet
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Google Meet was developed by Google as a fundamental element of its transition from Google Hangouts to a more comprehensive video communication service, which also includes Google Chat.
In top 3 for
GetResponse
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GetResponse is originally rooted in email marketing and has evolved to include a wide array of exceptional features for webinar hosting and webinar marketing.
In top 3 for
Pros
Includes marketing automation tools, a sales funnel builder, and a lot more
Cons
Less cost-effective if you only need to host webinars
- Our ranking considers every plan that providers offer. We evaluate each plan independently and then use a weighted calculation model to determine an overall score for each provider.
The whole process can be pretty stressful for those big events where you’re wearing multiple hats just to run the show. In 2017, CareerCast ranked event planning as the fifth most stressful job in the world, just behind police officers. And no matter how much effort you put into each event, it just never seems fully guaranteed that it will all go according to plan.
While no one ever hopes for something to go wrong at an event, it’s essential to be fully prepared, even if you are just hosting a short webinar. One of the best ways to do so is to use software that allows you to get the best support whenever you need it. If you plan to use webinar software to host larger virtual events, you must be assured that you can instantly call (or text) someone when you need help.
Let’s dive into what you need to look out for when choosing a webinar software that offers excellent support.
What Makes the Best Webinar Software in Terms of Support
In our analysis, we conducted an in-depth study of the support infrastructure of each provider. We evaluated the support from multiple perspectives and combined all scores in one score that forms the total support ranking. Below are the attributes that we use in scoring webinar software in terms of support:
24/7 Availability
Depending on the size of your events, 24/7 availability becomes more or less critical. The world of work is evolving towards one that runs around the clock. We recommend looking out for this feature if your business scales globally and or your webinar software provider is operating in a different time zone than yours.
Phone
Despite technology making several advances to develop more communication media, phone calls will never be outdated. Chatbots and emails are great, but phone support offers a form of real-time interaction that is difficult to substitute. Phone support is also excellent for those problems that would otherwise be lengthy text. Look out for phone support if you prefer instant feedback and personalized responses.
Emails are still one of the most popular means of business communication. And it’s pretty obvious why – emails are convenient, allowing people to communicate asynchronously and with detail. With email/tickets, it won’t matter how complex your issue is. You can always lay it out in writing and add a few screenshots if you need to.
Chat
Chats have become one of the most popular support options for software solutions. ServiceBell estimates that live chat is the second most effective support option, with about 85% of issues solved, only 6% less than phone calls.
Another popular form of chat support is a chatbot, which is an AI or algorithm-driven tool that allows you to describe your problems. Chatbots solve common problems and can help you to resolve routine issues quickly. It’s important to know check that there are ways to access a human agent when needed to solve more individual issues as well.
Customer Reviews
Customer reviews are a reliable composite that considers multiple factors regarding the support of each software provider. It factors in how people feel about the support. In our analysis, we gave users a range to score the provider they are using without any further information to keep things as objective as possible.
Response time
There’s no use for great support if you are not receiving a response in time. Because we know how important it is to get support in time, this factor features prominently in our support scoring criteria. The definition of an excellent response time will vary from one person to another, so we set a general average benchmark to measure it.
Response time will also vary with each support option. Email support takes the most time, while phone and chat support, on the other hand, is almost instant.
Response Quality
The quality of support you receive is another critical component of an accurate support score. We evaluate the response quality by using the ratio of sufficient answers to answers submitted. The better a provider answers, the better the quality of their response is. In our assessment, we asked each webinar software provider a set of questions and calculated their response quality after.
10 Best Webinar Software in Terms of Customer Support
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How to Choose a Webinar Software with Great Support
To get a webinar software tool that provides excellent support, finding a solution that balances quality and speed is crucial. Neither should be sacrificed for the other – they’re both essential. The best webinar software for you in this category is one that provides a combo that best meets your support needs and other priorities, such as features and pricing.
We’ve explored the primary criteria to assess when choosing a webinar software solution for your support needs. Now is your time to pick wisely. Keep the bigger picture in mind regarding features and functionalities you need for your business.
You can use our Finder Tool to receive a tailored recommendation for webinar software tools that match your needs in terms of multiple criteria. With our Comparison Tool, you can place multiple solutions head-to-head so that making that final choice between providers is easier.
Gavin M.
Updated: Nov 28, 2024
Filmmaker turned into marketer and tech geek. Sounds sad, but I absolutely love it. I manage webinars and virtual events to help companies reach new heights and stun their audience.
FAQ
How do I deal with large virtual events to make sure everything runs smoothly?
Support becomes most critical when a lot is at stake. This is especially true for larger events where the risk of something happening equals severe damage to your company. In these cases, make sure to notify your provider about your event upcoming event so they can monitor it live and assist you live when something happens. Check our page for the best virtual event software to find providers with great features for large events and the best support to back you up.
What support options are available with a free plan?
While the exact answer will vary between providers, there are a few standard support options with free plans. Usually, providers will offer email/ticket support and sometimes even a live chat. However, especially larger providers tend to work with priority queues meaning that paying customers will be served before free users. Our tip is to test this out for yourself to see if providers meet your standards.
Can my IT team fix any issues with my webinars?
Your IT team may be extremely good at their jobs, but only the providers can fix issues with their software. That’s why it is vital to choose a webinar software tool with excellent support right out of the box. Great support would complement your IT team, helping you have a smooth and seamless experience using the software.