Best Project Management Software for Customer Support

We all require some help at times, which is why we've evaluated 45+ providers to determine the best project management software for customer support in the following list.

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Entry Price
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$24/month

TeamGantt

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Rank 1

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As the name suggests, TeamGantt specializes in Gantt charts, providing a visual timeline for project planning and progress tracking. It's known for its user-friendly interface, making Gantt charts accessible to those new to project management.

In top 3 for

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9.2/10
Ease of Use
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8.8/10
Support
Show details
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Pricing
Plan 1
info
$24
Plan 2
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$59
Plan 3
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$99
Free Plan
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Yes
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Support
24/7 Support
No
Email
Yes
Chat
Yes
Phone
Yes
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Access
Number of Projects
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5
Number of Tasks
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150
Number of Users
info
5
Storage
info
Unlimited
Mobile App
info
Yes
Desktop App
info
No
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Project Views
Board / Kanban
Yes
List / Grid / Table
Yes
Calendar
Yes
Map
No
Timeline
No
Gantt
Yes
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Features
Tasks & Sub-tasks
info
Yes
Start & Due Dates
info
Yes
Priorities
info
Yes
Milestones
info
Yes
Task Dependencies
info
Yes
Project Templates
info
Yes
Checklists
info
Yes
Automated Workflows
info
No
Time Tracking
info
No
Project Budgeting
info
Yes
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Integrations
No. of Native Integrations
36
Slack
Yes
Gmail
No
Microsoft 365
No
Dropbox
Yes
Google Drive
No
Google Calendar
Yes
GitHub
No
HubSpot
No
Salesforce
No
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Administration
Project Dashboard
info
Yes
Reporting
info
No
Custom Fields
info
No
Project Portfolios
info
No
Goals
info
Yes
Workload Management
info
No
User Permissions
info
Yes
Data Export
info
Yes
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Security
Two-Factor Authentication
info
No
Audit Logs
info
No
SSO
info
No
SOC 2 Type 2 Compliance
info
No
SAML
info
No
SCIM
info
No
Data Backups
info
No
Domain Specific Access
info
No

Pros

  • Excellent customer support

  • Comprehensive project visualization options available

  • Easy to use

Cons

  • Very basic free plan

  • Limited security measures

  • Low administrative control

  • Does not provide domain specific access

  • Does not support data backup

  • Does not provide multi-factor authentication

  • Does not support custom fields and custom reports

Entry Price
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$7.99/year

GanttPRO

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Rank 2

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GanttPRO offers a specialized Gantt chart tool, ideal for detailed project planning and timeline management. Its strength is in its intuitive design and interactive Gantt charts, appealing to both project management novices and experts.

In top 3 for

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9.4/10
Ease of Use
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8.8/10
Support
Show details
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Pricing
Plan 1
info
$7.99
Plan 2
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$12.99
Plan 3
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$19.99
Free Plan
info
No
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Support
24/7 Support
No
Email
Yes
Chat
Yes
Phone
Yes
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Access
Number of Projects
info
Unlimited
Number of Tasks
info
Unlimited
Number of Users
info
5
Storage
info
1
Mobile App
info
Yes
Desktop App
info
No
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Project Views
Board / Kanban
Yes
List / Grid / Table
Yes
Calendar
No
Map
No
Timeline
No
Gantt
Yes
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Features
Tasks & Sub-tasks
info
Yes
Start & Due Dates
info
Yes
Priorities
info
Yes
Milestones
info
Yes
Task Dependencies
info
Yes
Project Templates
info
No
Checklists
info
No
Automated Workflows
info
Yes
Time Tracking
info
No
Project Budgeting
info
No
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Integrations
No. of Native Integrations
4
Slack
Yes
Gmail
No
Microsoft 365
No
Dropbox
No
Google Drive
Yes
Google Calendar
No
GitHub
No
HubSpot
No
Salesforce
No
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Administration
Project Dashboard
info
No
Reporting
info
No
Custom Fields
info
No
Project Portfolios
info
No
Goals
info
Yes
Workload Management
info
No
User Permissions
info
Yes
Data Export
info
Yes
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Security
Two-Factor Authentication
info
No
Audit Logs
info
No
SSO
info
No
SOC 2 Type 2 Compliance
info
No
SAML
info
No
SCIM
info
Yes
Data Backups
info
Yes
Domain Specific Access
info
Yes

Pros

  • Excellent customer support

  • Easy to use platform

  • Save time on making changes of the same type for a number of tasks. In a few clicks, apply filters by an assignee, status, priority or task color

  • Browse the history of changes in your project and go back to any point in it. GanttPRO keeps all versions in real time

Cons

  • Limited or no integrations available

  • Does not offer audit logs

  • Does not provide forms to collect feedbacks and queries

  • Does not have a desktop app

Entry Price
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$69.95/month

Teamwork

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Rank 3

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Teamwork excels in helping service agencies manage their client work efficiently, with strong time tracking and billing features. It's unique for its client portal, which enhances client-agency collaboration.

In top 3 for

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8.5/10
Ease of Use
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8.8/10
Support
Show details
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Pricing
Plan 1
info
$69.95
Plan 2
info
$124.95
Plan 3
info
Custom
Free Plan
info
Yes
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Support
24/7 Support
No
Email
Yes
Chat
Yes
Phone
Yes
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Access
Number of Projects
info
300
Number of Tasks
info
Unlimited
Number of Users
info
Unlimited
Storage
info
100 GB
Mobile App
info
Yes
Desktop App
info
Yes
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Project Views
Board / Kanban
Yes
List / Grid / Table
Yes
Calendar
Yes
Map
No
Timeline
No
Gantt
Yes
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Features
Tasks & Sub-tasks
info
Yes
Start & Due Dates
info
Yes
Priorities
info
No
Milestones
info
Yes
Task Dependencies
info
Yes
Project Templates
info
Yes
Checklists
info
Yes
Automated Workflows
info
Yes
Time Tracking
info
Yes
Project Budgeting
info
No
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Integrations
No. of Native Integrations
95
Slack
Yes
Gmail
Yes
Microsoft 365
Yes
Dropbox
Yes
Google Drive
Yes
Google Calendar
Yes
GitHub
No
HubSpot
Yes
Salesforce
No
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Administration
Project Dashboard
info
Yes
Reporting
info
No
Custom Fields
info
No
Project Portfolios
info
No
Goals
info
Yes
Workload Management
info
Yes
User Permissions
info
Yes
Data Export
info
Yes
icon
Security
Two-Factor Authentication
info
No
Audit Logs
info
Yes
SSO
info
Yes
SOC 2 Type 2 Compliance
info
Yes
SAML
info
No
SCIM
info
No
Data Backups
info
Yes
Domain Specific Access
info
Yes

Pros

  • Excellent customer support

  • Extensive integrations available

  • Good security measures

Cons

  • Slightly expensive

  • Not so easy to use

  • Does not offer timeline view

Entry Price
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$145/month

Rocketlane

star
Rank 4

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Specializing in client project management, Rocketlane stands out for its focus on client onboarding and success. It's unique for its client-centric approach, ensuring transparency and enhanced collaboration for client projects.

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9.3/10
Ease of Use
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7.9/10
Support
Show details
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Pricing
Plan 1
info
$145
Plan 2
info
$295
Plan 3
info
Custom
Free Plan
info
No
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Support
24/7 Support
No
Email
Yes
Chat
No
Phone
Yes
icon
Access
Number of Projects
info
Unlimited
Number of Tasks
info
Unlimited
Number of Users
info
Unlimited
Storage
info
Unlimited
Mobile App
info
No
Desktop App
info
No
icon
Project Views
Board / Kanban
Yes
List / Grid / Table
Yes
Calendar
Yes
Map
No
Timeline
No
Gantt
Yes
icon
Features
Tasks & Sub-tasks
info
Yes
Start & Due Dates
info
Yes
Priorities
info
Yes
Milestones
info
Yes
Task Dependencies
info
Yes
Project Templates
info
Yes
Checklists
info
Yes
Automated Workflows
info
No
Time Tracking
info
Yes
Project Budgeting
info
Yes
icon
Integrations
No. of Native Integrations
4
Slack
Yes
Gmail
Yes
Microsoft 365
No
Dropbox
Yes
Google Drive
No
Google Calendar
No
GitHub
No
HubSpot
No
Salesforce
Yes
icon
Administration
Project Dashboard
info
No
Reporting
info
No
Custom Fields
info
No
Project Portfolios
info
Yes
Goals
info
Yes
Workload Management
info
No
User Permissions
info
No
Data Export
info
No
icon
Security
Two-Factor Authentication
info
No
Audit Logs
info
Yes
SSO
info
No
SOC 2 Type 2 Compliance
info
Yes
SAML
info
No
SCIM
info
No
Data Backups
info
No
Domain Specific Access
info
Yes

Pros

  • Easy to use platform

  • Excellent customer support

  • Unlimited projects

  • Unlimited customer members

  • Customer approvals

Cons

  • High pricing per user

  • Limited or no integrations available

Entry Price
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$2.49/month

Freedcamp

star
Rank 5

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Freedcamp is known for its versatility and affordability, offering a range of project management tools for individuals and businesses. Its distinguishing feature is its flexible pricing structure, making it accessible to a wide range of users.

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8.8/10
Ease of Use
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7.8/10
Support
Show details
icon
Pricing
Plan 1
info
$2.49
Plan 2
info
$8.99
Plan 3
info
$19.99
Free Plan
info
Yes
icon
Support
24/7 Support
No
Email
Yes
Chat
No
Phone
Yes
icon
Access
Number of Projects
info
Unlimited
Number of Tasks
info
Unlimited
Number of Users
info
Unlimited
Storage
info
Unlimited
Mobile App
info
Yes
Desktop App
info
Yes
icon
Project Views
Board / Kanban
Yes
List / Grid / Table
Yes
Calendar
Yes
Map
No
Timeline
No
Gantt
Yes
icon
Features
Tasks & Sub-tasks
info
Yes
Start & Due Dates
info
Yes
Priorities
info
Yes
Milestones
info
Yes
Task Dependencies
info
No
Project Templates
info
No
Checklists
info
Yes
Automated Workflows
info
No
Time Tracking
info
Yes
Project Budgeting
info
No
icon
Integrations
No. of Native Integrations
27
Slack
No
Gmail
No
Microsoft 365
No
Dropbox
Yes
Google Drive
Yes
Google Calendar
Yes
GitHub
No
HubSpot
No
Salesforce
No
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Administration
Project Dashboard
info
Not available
Reporting
info
Not available
Custom Fields
info
Not available
Project Portfolios
info
Not available
Goals
info
Not available
Workload Management
info
Not available
User Permissions
info
Not available
Data Export
info
Not available
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Security
Two-Factor Authentication
info
No
Audit Logs
info
No
SSO
info
No
SOC 2 Type 2 Compliance
info
No
SAML
info
No
SCIM
info
No
Data Backups
info
No
Domain Specific Access
info
Yes

Pros

  • Affordable plans

  • Issue Tracker can open a whole world of functionality for tracking issues

  • Create custom widgets for any type of information you need in one easy location

  • Excellent customer support

  • Unlimited platform access

Cons

  • Limited security measures

  • Limited features in base plan

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Project managers are constantly under pressure. They often deal with new challenges when planning projects, manage many employees, and continuously assign tasks and roles. But that’s not it, they also have to adjust to clients' changing needs, and there are multiple deadlines to meet.

It can always feel like you’re wearing many hats simultaneously. Running into problems with your software in the middle of the workflow can significantly elevate stress levels. This is where having an excellent support team comes into play.

With practical support, you can quickly deal with the issues that arise and meet your goals while satisfying your clients. If you’re paying for a service, you deserve good support. Let’s look at what you’d need to watch out for when assessing project management software for the amount of support they offer.

What Makes the Best Project Management Software for Customer Support?

From our evaluation of 45+ providers, we explored the support infrastructure of every provider. We evaluated each software to determine the essential criteria to measure each solution's efficiency and support quality. This helped us to specify our criteria for evaluating the support for each service. Here’s how we evaluate the support in more detail:

Project Management Software - Customer Support Score Breakdown

24/7 Availability

With the rise of globalization and flexibility in the workplace, people are working at different times across the world. Hence, 24/7 support is becoming very helpful for users of project management platforms. With 24/7 support, you can be assured of support at all times. This is especially useful if your team is spread across the globe and if a provider's location is not convenient for your time zone.

Phone

With most call center staff receiving between 50 and 100 calls a day, it’s evident that telephone support is still needed in today’s tech-first age. Phone calls are a way to get (almost) instant fixes to complex or personalized issues. If you figure you may run into a few, you should look for phone support when exploring project management software. Phone calls are gradually being replaced with live chat, so if you and your staff are comfortable with this option, you may go for this alternative to look out for.

Email

Billions of emails are sent daily, with the pace showing no sign of slowing. Emails help resolve issues that do not necessarily need to be solved instantly or require much-focused attention from support staff. If you’re in an industry that’s not highly fast-paced, email support may just be the perfect fit for your business. You still have to be sure of their response time, as best practices indicate that 24 hours or less is a reasonable time frame. Choose an option that helps you with viable solutions in as little time as possible.

Chat

Chat support comes in two forms: chatbot and live chat. In today’s globalized world, the chat form of support is becoming widely accepted and valuable, as it provides greater automation and convenience than other forms of support. For example, according to Comm100, chatbots handled almost 70% of all requests from start to finish in 2019. By eliminating the need to wait for a human agent, chat support ensures that customers get faster responses to both standard and specific issues quickly and efficiently.

If you use a solution with chat support as a project manager, ensure that the provider offers a responsive and efficient service. Also, if the primary chat response is a chatbot, there should be a defined way of reaching a human agent.

Response Time

With deadlines to meet and specific timelines to follow, time is not often on your side as a project manager. Desired timelines for getting a response to your support requests will vary depending on your industry, so what response time is practicable for you will not necessarily be the same for others. It’s also crucial for you to diligently assess how quickly a provider responds to your request. A great way to quickly check how fast you’d get a response is to assess the support options provided. Phone support and live chat are typically the fastest. In contrast, email support takes the most time to receive a response, with most companies responding within about 12 hours. As to what suits you best, the choice is yours.

Response Quality

Response quality refers to how well the support team can handle your request. The response quality of a project management solution’s support team is critical to the offer. After all, the only goal of seeking support is finding a solution to challenges. In our assessment, we asked over 45 project management software providers about the challenges we faced while using their software and general questions about the service. We then assessed whether they were answered effectively to give them a score for helpfulness.

As a project manager, you want to be assured that support does what its name says – support you. It’s why we also considered it more heavily in our evaluation.

Customer Reviews

The customer reviews score for support is determined by a complex algorithm that considers several factors to evaluate the support services. We use internal and external sources to support our data to ultimately factor in what other people think instead of just our opinion on the support of the software providers.

10 Best Project Management Software for Customer Support

How to Choose a Project Management Software with Great Support

Getting a project management solution that adequately meets your support needs can often be seen as a balance between quality support and quick support. However, you don’t have to sacrifice one for the other. We have explored how you can effectively assess providers' strengths in both areas. With several great solutions that provide timely, helpful support, you can always get one that meets your needs in both features and support options.

Consider the support mediums offered and ensure that your team is comfortable and effectively using them to communicate. For example, 24/7 chat support will be more helpful for global companies. Ensuring that the necessary mediums are present in your chosen package will provide your team with a seamless experience using these tools.

If you’d like to find a software solution that matches your support needs, features, and other criteria, you can use our Finder Tool for a tailored search. Our Comparison Tool can also help you compare as many options as possible to pick the best-suited option.

Quim P.

Quim P.

Updated: May 29, 2024

Project management enthusiast who loves building a good working atmosphere in organizations. Good project management means making team members and clients feel comfortable at every stage of the process. Change my mind.

FAQ

For what issues can I get support?

How do these software solutions ensure high-quality customer support?

Can I expect real-time support from these software solutions, or is it primarily ticket-based?