Best Live Chat Software in 2024

We evaluated 32+ providers to determine the best live chat software in the following list.

Comparison Tool

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Finder Tool

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Live Chat

Entry Price
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$29/month

Gist

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Rank 1

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Gist distinguishes itself by offering a comprehensive suite of tools that combine marketing automation, email campaigns, and chat support to create a holistic customer engagement ecosystem.

In top 3 for

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8.8/10
Ease of Use
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7.8/10
Support
Show details
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Pricing
Plan 1
$29
Plan 2
$99
Plan 3
NA
Included Users
5
Price per Additional User
NA
Free Plan
Yes
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Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
1
Response Quality
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100%
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Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
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Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
No
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
No
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Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
Yes
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
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Integrations
No. of Native Integrations
44
API Access
Yes
WordPress
Yes
Slack
No
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
Yes
Zapier Triggers
7
Zapier Actions
6
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Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
No
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
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Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No

Pros

  • It has a mobile app

  • It offers ticketing system

  • Offers chatbot templates

  • Allows to view past visitor interactions to personalize current engagement

  • Allows to see who all are currently on your site or channel and what they are doing to engage them in a personalized live chat

Cons

  • Does not offer custom dashboards

  • Doesn't allow to analyze and automate your conversations

  • Doesn't allow to test different messages to identify the perfect message

  • Cannot segment users and route conversations to relevant teams or agents through automated workflows

Entry Price
info
$29/month

Re:amaze

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Rank 2

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Combining email, social media, and live chat, Re:amaze offers an integrated approach to customer support, ensuring a cohesive and consistent communication experience.

In top 3 for

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9.1/10
Ease of Use
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7.8/10
Support
Show details
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Pricing
Plan 1
$29
Plan 2
$49
Plan 3
$69
Included Users
1
Price per Additional User
$29
Free Plan
Yes
icon
Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
0
Response Quality
info
96.67%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
No
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
Yes
Facebook
info
Yes
Twitter
info
Yes
WhatsApp
info
Yes
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
45
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
Yes
Zapier Triggers
3
Zapier Actions
5
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Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
No
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No

Pros

  • Offers a pre-defined dashboard

  • Has a mobile app

  • Unlimited live chat and chatbot conversations

  • Offers visitor's browsing history

Cons

  • Does not offer a custom dashboard

  • Cannot integrate HubSpot, salesforce

Entry Price
info
$0/month

tawk.to - Free

star
Rank 3

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Tawk.to offers an accessible, no-cost solution (with upgrade options) for businesses seeking to engage directly with their customers through live chat, fostering real-time communication and support.

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9.2/10
Ease of Use
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6.7/10
Support
Show details
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Pricing
Plan 1
$0
Plan 2
NA
Plan 3
NA
Included Users
Unlimited
Price per Additional User
0
Free Plan
Yes
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Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
0
Response Quality
info
0
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Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
No
No. of Conversations
info
0
No-Code Builder
info
No
AI Response Bots
info
No
Conversation A/B Testing
info
No
Templates
info
No
Conversation Routing
info
No
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
36
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
No
Zapier Triggers
3
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes
Entry Price
info
$65/month

UJET

star
Rank 4

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UJET innovates customer support with its cloud contact center solutions, focusing on modernizing voice and chat support with smart technology integrations.

In top 3 for

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9.6/10
Ease of Use
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6.8/10
Support
Show details
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Pricing
Plan 1
$65
Plan 2
$99
Plan 3
$120
Included Users
1
Price per Additional User
$65
Free Plan
No
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
1
Response Quality
info
94.29%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
No
WhatsApp
info
Yes
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
20
API Access
No
WordPress
No
Slack
No
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
No
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
No
Custom Dashboards
info
Yes
Entry Price
info
$10/month

Zoho SalesIQ

star
Rank 5

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Integrating seamlessly with Zoho's suite of business tools, Zoho SalesIQ offers real-time visitor tracking and engagement solutions to enhance sales and customer support.

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8.8/10
Ease of Use
icon
7.7/10
Support
Show details
icon
Pricing
Plan 1
$10
Plan 2
$17
Plan 3
$25
Included Users
1
Price per Additional User
$10
Free Plan
Yes
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
1,000
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
1,000
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
83
API Access
Yes
WordPress
Yes
Slack
No
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes
Show more
  • Our ranking applies to each individual plan that a provider offers. Subsequently, the scores of each plan are merged using a dynamically weighted model.

As someone striving for superior customer communication, it's no surprise that you are on the hunt for the ultimate live chat software. Evolving technology has expectations tied to live chat platforms higher than ever before.

Now, we understand what you may be going through. Those endless tabs opened on your browser, comparing dozens of software. Reading countless user reviews and engaging in fruitful debates about various live chat features. And yet, the hunt for the 'one' is far from over. It feels like diving headfirst into a maze without the right clues to reach the end.

Put those worries aside, as we've dedicated our energies to simplifying this muddle for you through research and analysis. We will delve into robust live chat features that make a platform worth your investment.

What Makes the Best Live Chat Software?

The very crux of superior live chat software lies in its features. It's the basis of effective online customer communication and can be boiled down to whether your chosen software ticks off essential characteristics that elevate the experience.

The ideal live chat software should cater to both customers' and businesses' needs. Working out of this understanding, we generated a breakdown of the essential attributes found in stellar live chat software based on their importance to form our ranking.

Live Chat Score Breakdown

Number of Conversations

The number of conversations refers to the individual contact requests you can have from users per month. So if someone opens your live chat window and asks a question, it is counted as one conversation. In most cases, a conversation will still be considered the same even if the same user asks a question again (assuming they haven't deleted their browser data).

Since most providers limit conversations or base their prices on them, it is one of the most important attributes in our ranking.

Live Typing

Have you ever sent a text message and anxiously waited for the reply, wondering if the other person was even typing back? That suspense can be a real nail-biter, especially when money or important decisions are on the line. Real-time typing works in two ways. First, it helps bypass such situations. It shows when the customer support representative or the user is currently typing a response.

Second, the agent's ability to see what the customer's query is before they hit 'send' allows for faster responses. On those busy days when one minute can make all the difference, quick retorts help keep customers satisfied (and these minutes quickly add up).

Think about it. If an agent can prepare their response while the customer is still typing, it produces super-quick replies. The customer feels heard and valued with such instant communication while saving time for your representative.

Browsing History

Unearthing the visitors' browsing history is like being privy to their thoughts. Agents gain a shortcut to understanding the customer's preferences, journey on your website, and what has piqued their interest.

Let's imagine a user browsing through your collection of leather boots. They've clicked on a few and added one to the cart but seem unsure about finalizing the purchase. As their browsing history is visible on the chat software, an agent can use that in the chat. They may offer assistance or share additional product details, which might tip them toward making that purchase.

Remembering customer behavior also creates personalized experiences. If a returning customer had shown interest in leather boots during earlier visits, personalizing communication with recommendations for similar products or complementary accessories could help increase sales.

Live Visitors List

This feature provides a real-time list of all users currently visiting your website and what they are viewing on it. Having such insight allows you to proactively reach out. It lets you engage with visitors who seem interested but could use a nudge towards that checkout button. Furthermore, high-profile clients or returning visitors can be immediately recognized for personalized service.

File Sharing

We live in an era where communication has transcended the limits of mere text. Sharing images, documents, or videos during chats brings about another layer of efficiency and clarity. It plays a critical role in supporting explanations. Use it to provide instant solutions or even create an interactive exchange with visitors.

For instance, you can do more than answer a query about assembling a product sold on your website. It would be fantastic for the customer if you shared an instructional video or an image detailing each step. The visitor struggling with the assembly would find instant relief without leaving the chat window.

Similarly, customers can also use this feature to better showcase their concerns. A picture explaining a defective item received or sharing a screenshot relevant to a technical issue will help agents resolve matters efficiently.

Transfers Between Agents

Sometimes, even the most capable customer service agent needs a hand. There may be instances where a specific inquiry requires the expertise of another department or a particular agent. The ability to smoothly transition chats between agents and departments becomes invaluable. This criterion indicates whether your chosen live chat software provides such an option.

If it does, you can easily assign chats to the right person or department and be certain that customers are receiving the help they need promptly. Transfers can also prevent agents from feeling overwhelmed or bogged down with too many conversations at once. It allows them to focus on what they do and do it well.

The transfer feature should be efficient to ensure the customer does not need to reiterate their concerns. This component can solidify your live chat capabilities as an interdepartmental force driving optimum customer satisfaction.

Multilingual Setup

As businesses expand globally, they encounter customers from various corners of the world. And each might have their own unique language.

If you want to offer multilingual support, an appropriate setup is mandatory. This way, you can ensure that the interface is displayed in the user's language and that they end up with the right agent. This process is incredibly important to build the user's trust and make a professional first impression.

Multilingual support reflects an inclusive approach to customer service. One where language is not an obstacle but a bridge to deeper connections.

10 Best Live Chat Software

How to Choose the Best Live Chat Software for Your Needs

Considering your budget while not compromising on essential features is a tricky balance to achieve. So, how do you filter through the options available without upsetting the balance sheet? We've gathered some guidance for you.

Firstly, have clarity about your business needs and customer expectations. Does your business attract global customers, necessitating multilingual support? Are you dealing with many requests or just a few per month? Recognizing such specific requirements will lay the foundation for selecting appropriate software.

Remember that you can always upgrade to a more robust solution once your business grows and demands an increase in features. You can start with the bare minimum and scale up as needed, but usually, it’s best to carefully map out what you could need in the future and stick to one software, so you and your team won’t have to change anything.

Our Comparison Tool does a great job showcasing the various criteria for all the live chat software you’re interested in. You can compare the essential features across multiple platforms to ensure you choose the best solution.

However, let's not forget the possibilities outside this box too. Be sure to check out our Best Picks to get a broader view of what's available on the market. You can also refer to our Finder Tool if you would like to receive a personalized recommendation.

maricela-a.png

Maricela A.

Updated: Sep 27, 2024

Chatbot whisperer and live chat maestro, revolutionizing customer interactions with a touch of AI magic. I find my peace in perfecting conversational flows but also in dancing and art exhibitions.