Best Free Live Chat & Chatbot Software

We've all experienced the knife-edge balance of keeping customers happy while trying to keep your own business operations running smoothly. Here's the reality: meaningful, speedy customer interaction is key to boosting your brand's image and overall success. Unfortunately, many of the top-rated customer service options are expensive.

That's where free live chat and chatbot software comes into play. While you might think that free software is inferior to paid options, it can actually be a great tool for small businesses. Even still, there are hundreds of providers out there. Identifying the best free tools without testing them all can be difficult.

Let us be your guide. We will explore what constitutes the best free live chat and chatbot software, offering tips that will lead you to make the best possible decision for your company.

What Makes the Best Free Live Chat & Chatbot Software?

First things first, let's establish what sets the best free live chat and chatbot software apart from the rest. Free tools are about more than just saving money. They're about providing an unparalleled level of customer support and engagement that can catapult your business toward success.

The best live chat and chatbot software isn't determined solely by its price (or lack thereof). It consists of efficiency, responsiveness, user-friendly features, and flexibility. It has customizable elements to reflect your brand's image. It may have automated responses for common questions to assist customers promptly. And it can effortlessly handle multiple chats. In short, it lends itself easily to scalability as your business grows.

However, there's a distinct difference between free software and its paid counterparts. Although incredibly useful, free versions often come with certain limitations. Limited conversations per month or reduced feature sets are common restrictions. Yet, for small businesses or startups with budgetary constraints looking for basic functionality, the right free live chat software can be exactly the right fit.

Remember that we are concentrating on free options here. If you’re interested in more comprehensive solutions that can best serve you as your business grows, make sure to visit Overall Best Picks. There, we highlight the best providers among all sorts of criteria, including pricing.

Regarding the deciding factors, we used the exact same criteria for the free tools, with the difference that the price factor was taken out.

10 Best Free Live Chat & Chatbot Software

How to Choose a Great Free Live Chat and Chatbot Software

Ultimately, it's about finding a tool that simplifies the interaction between you and your customers without causing additional costs. At the top of our list, you can find the software providers that strike the best balance of features.

To more accurately determine which free live chat and chatbot software best suits your business, pay close attention to the features you need.

To do this, click on the checkbox next to the providers you are interested in, and then go to our Comparison Tool.

There, you can compare the providers side by side and see who offers your features to a sufficient extent.

Then you should be left with the most suitable solution for you.

If you are still not sure, feel free to test our Finder Tool. There, you can answer a few short questions, and shortly after, you will receive a personalized recommendation from us, which may also advise you to choose a paid version.