Best Free Live Chat & Chatbot Software

We analyzed 32+ providers to determine the best free live chat & chatbot sofware in the following list.

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Free

Entry Price
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$0/month

tawk.to - Free

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Rank 1

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Tawk.to offers an accessible, no-cost solution (with upgrade options) for businesses seeking to engage directly with their customers through live chat, fostering real-time communication and support.

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9.2/10
Ease of Use
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6.7/10
Support
Show details
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Pricing
Plan 1
$0
Plan 2
NA
Plan 3
NA
Included Users
Unlimited
Price per Additional User
0
Free Plan
Yes
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Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
0
Response Quality
info
0
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Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
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Chatbot Features
Chatbot Functionality
info
No
No. of Conversations
info
0
No-Code Builder
info
No
AI Response Bots
info
No
Conversation A/B Testing
info
No
Templates
info
No
Conversation Routing
info
No
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Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
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Integrations
No. of Native Integrations
36
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
No
Zapier Triggers
3
Zapier Actions
0
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Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
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Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes
Entry Price
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$100/month

Userlike - Free

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Rank 2

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Userlike sets itself apart with a strong focus on GDPR-compliant communication, offering secure and privacy-conscious chat solutions for European markets.

In top 3 for

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8.7/10
Ease of Use
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7.7/10
Support
Show details
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Pricing
Plan 1
$100
Plan 2
$320
Plan 3
Custom
Included Users
1
Price per Additional User
NA
Free Plan
Yes
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Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
1
Response Quality
info
100%
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Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
No
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Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
No
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
No
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
No
icon
Integrations
No. of Native Integrations
29
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
No
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Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes
Entry Price
info
$20/month

HubSpot Service Hub - Free

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Rank 3

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HubSpot Service Hub integrates deeply with its CRM platform, providing businesses with an exceptional tool for nurturing customer relationships through insightful data-driven service experiences.

In top 3 for

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8.7/10
Ease of Use
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9.3/10
Support
Show details
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Pricing
Plan 1
$20
Plan 2
$500
Plan 3
$1,200
Included Users
Unlimited
Price per Additional User
$0
Free Plan
Yes
icon
Support
Email
Yes
Chat
Yes
Phone
Yes
Implementation Services
info
Yes
Response Time
info
1
Response Quality
info
75%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
No
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
No
Multilingual Setup
info
No
Live Visitors List
info
No
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
No
AI Response Bots
info
No
Conversation A/B Testing
info
No
Templates
info
Yes
Conversation Routing
info
No
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
No
WhatsApp
info
Yes
Telegram
info
No
Web Forms
info
No
Help Center
info
No
icon
Integrations
No. of Native Integrations
1,340
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
Yes
Zapier Triggers
23
Zapier Actions
54
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
No
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No
Entry Price
info
$10/month

Zoho SalesIQ

star
Rank 4

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Integrating seamlessly with Zoho's suite of business tools, Zoho SalesIQ offers real-time visitor tracking and engagement solutions to enhance sales and customer support.

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8.8/10
Ease of Use
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7.7/10
Support
Show details
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Pricing
Plan 1
$10
Plan 2
$17
Plan 3
$25
Included Users
1
Price per Additional User
-
Free Plan
Yes
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
1,000
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
1,000
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
83
API Access
Yes
WordPress
Yes
Slack
No
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes

Pros

  • Offers custom dashboards

  • Has a mobile app

  • Offers a ticketing system

  • Offers a no code chatbot builder

Cons

  • Does not have a phone and email support

Entry Price
info
$29/month

Gist

star
Rank 5

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Gist distinguishes itself by offering a comprehensive suite of tools that combine marketing automation, email campaigns, and chat support to create a holistic customer engagement ecosystem.

In top 3 for

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8.8/10
Ease of Use
icon
7.8/10
Support
Show details
icon
Pricing
Plan 1
$29
Plan 2
$99
Plan 3
NA
Included Users
5
Price per Additional User
NA
Free Plan
Yes
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
No
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
No
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
Yes
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
44
API Access
Yes
WordPress
Yes
Slack
No
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
Yes
Zapier Triggers
7
Zapier Actions
6
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
No
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No

Pros

  • It has a mobile app

  • It offers ticketing system

  • Offers chatbot templates

  • Allows to view past visitor interactions to personalize current engagement

  • Allows to see who all are currently on your site or channel and what they are doing to engage them in a personalized live chat

Cons

  • Does not offer custom dashboards

  • Doesn't allow to analyze and automate your conversations

  • Doesn't allow to test different messages to identify the perfect message

  • Cannot segment users and route conversations to relevant teams or agents through automated workflows

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We've all experienced the knife-edge balance of keeping customers happy while trying to keep your own business operations running smoothly. Here's the reality: meaningful, speedy customer interaction is key to boosting your brand's image and overall success. Unfortunately, many of the top-rated customer service options are expensive.

That's where free live chat and chatbot software comes into play. While you might think that free software is inferior to paid options, it can actually be a great tool for small businesses. Even still, there are hundreds of providers out there. Identifying the best free tools without testing them all can be difficult.

Let us be your guide. We will explore what constitutes the best free live chat and chatbot software, offering tips that will lead you to make the best possible decision for your company.

What Makes the Best Free Live Chat & Chatbot Software?

First things first, let's establish what sets the best free live chat and chatbot software apart from the rest. Free tools are about more than just saving money. They're about providing an unparalleled level of customer support and engagement that can catapult your business toward success.

The best live chat and chatbot software isn't determined solely by its price (or lack thereof). It consists of efficiency, responsiveness, user-friendly features, and flexibility. It has customizable elements to reflect your brand's image. It may have automated responses for common questions to assist customers promptly. And it can effortlessly handle multiple chats. In short, it lends itself easily to scalability as your business grows.

However, there's a distinct difference between free software and its paid counterparts. Although incredibly useful, free versions often come with certain limitations. Limited conversations per month or reduced feature sets are common restrictions. Yet, for small businesses or startups with budgetary constraints looking for basic functionality, the right free live chat software can be exactly the right fit.

Remember that we are concentrating on free options here. If you’re interested in more comprehensive solutions that can best serve you as your business grows, make sure to visit Overall Best Picks. There, we highlight the best providers among all sorts of criteria, including pricing.

Regarding the deciding factors, we used the exact same criteria for the free tools, with the difference that the price factor was taken out.

10 Best Free Live Chat & Chatbot Software

How to Choose a Great Free Live Chat and Chatbot Software

Ultimately, it's about finding a tool that simplifies the interaction between you and your customers without causing additional costs. At the top of our list, you can find the software providers that strike the best balance of features.

To more accurately determine which free live chat and chatbot software best suits your business, pay close attention to the features you need.

To do this, click on the checkbox next to the providers you are interested in, and then go to our Comparison Tool.

There, you can compare the providers side by side and see who offers your features to a sufficient extent.

Then you should be left with the most suitable solution for you.

If you are still not sure, feel free to test our Finder Tool. There, you can answer a few short questions, and shortly after, you will receive a personalized recommendation from us, which may also advise you to choose a paid version.

maricela-a.png

Maricela A.

Updated: Apr 6, 2024

Chatbot whisperer and live chat maestro, revolutionizing customer interactions with a touch of AI magic. I find my peace in perfecting conversational flows but also in dancing and art exhibitions.