Best Free Live Chat & Chatbot Software

We analyzed 32+ providers to determine the best free live chat & chatbot sofware in the following list.

Comparison Tool

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Free

Entry Price
info
$0/month

tawk.to - Free

star
Rank 1

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tawk.to is a free live chat app that lets one monitor and chat with visitors on the website or from a free customizable page.

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9.2/10
Ease of Use
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6.7/10
Support
Show details
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Pricing
Plan 1
$0
Plan 2
NA
Plan 3
NA
Included Users
Unlimited
Price per Additional User
0
Free Plan
x
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Support
Email
x
Chat
x
Phone
x
Implementation Services
info
x
Response Time
info
0
Response Quality
info
0
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Live Chat Features
Live Chat Functionality
info
x
No. of Conversations
info
Unlimited
Live Typing
info
x
Browsing History
info
x
File Sharing
info
x
Transfers Between Agents
info
x
Multilingual Setup
info
x
Live Visitors List
info
x
icon
Chatbot Features
Chatbot Functionality
info
x
No. of Conversations
info
0
No-Code Builder
info
x
AI Response Bots
info
x
Conversation A/B Testing
info
x
Templates
info
x
Conversation Routing
info
x
icon
Channels
Website Chat
info
x
Email
info
x
Instagram
info
x
Facebook
info
x
Twitter
info
x
WhatsApp
info
x
Telegram
info
x
Web Forms
info
x
Help Center
info
x
icon
Integrations
No. of Native Integrations
36
API Access
x
WordPress
x
Slack
x
Shopify
x
HubSpot
x
Salesforce
x
Stripe
x
Zapier Triggers
3
Zapier Actions
0
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Admin Controls
Ticketing System
info
x
Chat Assignment
info
x
Roles & Permissions
info
x
Workspace Dashboard
info
x
Mobile App
info
x
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Reporting
Predefined Reports
info
x
Custom Reports
info
x
Exporting Feature
info
x
Predefined Dashboards
info
x
Custom Dashboards
info
x
Entry Price
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$100/month

Userlike - Free

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Rank 2

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Userlike is the leading software solution for live chat and customer messaging. It's a unified messaging solution that lets companies receive messages from different channels in one central inbox.

In top 3 for

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8.7/10
Ease of Use
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7.7/10
Support
Show details
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Pricing
Plan 1
$100
Plan 2
$320
Plan 3
Custom
Included Users
1
Price per Additional User
NA
Free Plan
x
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Support
Email
x
Chat
x
Phone
x
Implementation Services
info
x
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
x
No. of Conversations
info
Unlimited
Live Typing
info
x
Browsing History
info
x
File Sharing
info
x
Transfers Between Agents
info
x
Multilingual Setup
info
x
Live Visitors List
info
x
icon
Chatbot Features
Chatbot Functionality
info
x
No. of Conversations
info
Unlimited
No-Code Builder
info
x
AI Response Bots
info
x
Conversation A/B Testing
info
x
Templates
info
x
Conversation Routing
info
x
icon
Channels
Website Chat
info
x
Email
info
x
Instagram
info
x
Facebook
info
x
Twitter
info
x
WhatsApp
info
x
Telegram
info
x
Web Forms
info
x
Help Center
info
x
icon
Integrations
No. of Native Integrations
29
API Access
x
WordPress
x
Slack
x
Shopify
x
HubSpot
x
Salesforce
x
Stripe
x
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
x
Chat Assignment
info
x
Roles & Permissions
info
x
Workspace Dashboard
info
x
Mobile App
info
x
icon
Reporting
Predefined Reports
info
x
Custom Reports
info
x
Exporting Feature
info
x
Predefined Dashboards
info
x
Custom Dashboards
info
x
Entry Price
info
$20/month

HubSpot Service Hub - Free

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Rank 3

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Hubspot Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more.

In top 3 for

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8.7/10
Ease of Use
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9.3/10
Support
Show details
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Pricing
Plan 1
$20
Plan 2
$500
Plan 3
$1,200
Included Users
Unlimited
Price per Additional User
$0
Free Plan
x
icon
Support
Email
x
Chat
x
Phone
x
Implementation Services
info
x
Response Time
info
1
Response Quality
info
75%
icon
Live Chat Features
Live Chat Functionality
info
x
No. of Conversations
info
Unlimited
Live Typing
info
x
Browsing History
info
x
File Sharing
info
x
Transfers Between Agents
info
x
Multilingual Setup
info
x
Live Visitors List
info
x
icon
Chatbot Features
Chatbot Functionality
info
x
No. of Conversations
info
Unlimited
No-Code Builder
info
x
AI Response Bots
info
x
Conversation A/B Testing
info
x
Templates
info
x
Conversation Routing
info
x
icon
Channels
Website Chat
info
x
Email
info
x
Instagram
info
x
Facebook
info
x
Twitter
info
x
WhatsApp
info
x
Telegram
info
x
Web Forms
info
x
Help Center
info
x
icon
Integrations
No. of Native Integrations
1,340
API Access
x
WordPress
x
Slack
x
Shopify
x
HubSpot
x
Salesforce
x
Stripe
x
Zapier Triggers
23
Zapier Actions
54
icon
Admin Controls
Ticketing System
info
x
Chat Assignment
info
x
Roles & Permissions
info
x
Workspace Dashboard
info
x
Mobile App
info
x
icon
Reporting
Predefined Reports
info
x
Custom Reports
info
x
Exporting Feature
info
x
Predefined Dashboards
info
x
Custom Dashboards
info
x
Entry Price
info
$10/month

Zoho SalesIQ

star
Rank 4

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Zoho SalesIQ is a platform that can help you boost your sales, support and marketing activities on the business website/application.

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8.8/10
Ease of Use
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7.7/10
Support
Show details
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Pricing
Plan 1
$10
Plan 2
$17
Plan 3
$25
Included Users
1
Price per Additional User
-
Free Plan
x
icon
Support
Email
x
Chat
x
Phone
x
Implementation Services
info
x
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
x
No. of Conversations
info
1,000
Live Typing
info
x
Browsing History
info
x
File Sharing
info
x
Transfers Between Agents
info
x
Multilingual Setup
info
x
Live Visitors List
info
x
icon
Chatbot Features
Chatbot Functionality
info
x
No. of Conversations
info
1,000
No-Code Builder
info
x
AI Response Bots
info
x
Conversation A/B Testing
info
x
Templates
info
x
Conversation Routing
info
x
icon
Channels
Website Chat
info
x
Email
info
x
Instagram
info
x
Facebook
info
x
Twitter
info
x
WhatsApp
info
x
Telegram
info
x
Web Forms
info
x
Help Center
info
x
icon
Integrations
No. of Native Integrations
83
API Access
x
WordPress
x
Slack
x
Shopify
x
HubSpot
x
Salesforce
x
Stripe
x
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
x
Chat Assignment
info
x
Roles & Permissions
info
x
Workspace Dashboard
info
x
Mobile App
info
x
icon
Reporting
Predefined Reports
info
x
Custom Reports
info
x
Exporting Feature
info
x
Predefined Dashboards
info
x
Custom Dashboards
info
x

Pros

  • Offers custom dashboards

  • Has a mobile app

  • Offers a ticketing system

  • Offers a no code chatbot builder

Cons

  • Does not have a phone and email support

Entry Price
info
$29/month

Gist

star
Rank 5

Add to compare

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Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place.

In top 3 for

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8.8/10
Ease of Use
icon
7.8/10
Support
Show details
icon
Pricing
Plan 1
$29
Plan 2
$99
Plan 3
NA
Included Users
5
Price per Additional User
NA
Free Plan
x
icon
Support
Email
x
Chat
x
Phone
x
Implementation Services
info
x
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
x
No. of Conversations
info
Unlimited
Live Typing
info
x
Browsing History
info
x
File Sharing
info
x
Transfers Between Agents
info
x
Multilingual Setup
info
x
Live Visitors List
info
x
icon
Chatbot Features
Chatbot Functionality
info
x
No. of Conversations
info
Unlimited
No-Code Builder
info
x
AI Response Bots
info
x
Conversation A/B Testing
info
x
Templates
info
x
Conversation Routing
info
x
icon
Channels
Website Chat
info
x
Email
info
x
Instagram
info
x
Facebook
info
x
Twitter
info
x
WhatsApp
info
x
Telegram
info
x
Web Forms
info
x
Help Center
info
x
icon
Integrations
No. of Native Integrations
44
API Access
x
WordPress
x
Slack
x
Shopify
x
HubSpot
x
Salesforce
x
Stripe
x
Zapier Triggers
7
Zapier Actions
6
icon
Admin Controls
Ticketing System
info
x
Chat Assignment
info
x
Roles & Permissions
info
x
Workspace Dashboard
info
x
Mobile App
info
x
icon
Reporting
Predefined Reports
info
x
Custom Reports
info
x
Exporting Feature
info
x
Predefined Dashboards
info
x
Custom Dashboards
info
x

Pros

  • It has a mobile app

  • It offers ticketing system

  • Offers chatbot templates

  • Allows to view past visitor interactions to personalize current engagement

  • Allows to see who all are currently on your site or channel and what they are doing to engage them in a personalized live chat

Cons

  • Does not offer custom dashboards

  • Doesn't allow to analyze and automate your conversations

  • Doesn't allow to test different messages to identify the perfect message

  • Cannot segment users and route conversations to relevant teams or agents through automated workflows

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We've all experienced the knife-edge balance of keeping customers happy while trying to keep your own business operations running smoothly. Here's the reality: meaningful, speedy customer interaction is key to boosting your brand's image and overall success. Unfortunately, many of the top-rated customer service options are expensive.

That's where free live chat and chatbot software comes into play. While you might think that free software is inferior to paid options, it can actually be a great tool for small businesses. Even still, there are hundreds of providers out there. Identifying the best free tools without testing them all can be difficult.

Let us be your guide. We will explore what constitutes the best free live chat and chatbot software, offering tips that will lead you to make the best possible decision for your company.

What Makes the Best Free Live Chat & Chatbot Software?

First things first, let's establish what sets the best free live chat and chatbot software apart from the rest. Free tools are about more than just saving money. They're about providing an unparalleled level of customer support and engagement that can catapult your business toward success.

The best live chat and chatbot software isn't determined solely by its price (or lack thereof). It consists of efficiency, responsiveness, user-friendly features, and flexibility. It has customizable elements to reflect your brand's image. It may have automated responses for common questions to assist customers promptly. And it can effortlessly handle multiple chats. In short, it lends itself easily to scalability as your business grows.

However, there's a distinct difference between free software and its paid counterparts. Although incredibly useful, free versions often come with certain limitations. Limited conversations per month or reduced feature sets are common restrictions. Yet, for small businesses or startups with budgetary constraints looking for basic functionality, the right free live chat software can be exactly the right fit.

Remember that we are concentrating on free options here. If you’re interested in more comprehensive solutions that can best serve you as your business grows, make sure to visit Overall Best Picks. There, we highlight the best providers among all sorts of criteria, including pricing.

Regarding the deciding factors, we used the exact same criteria for the free tools, with the difference that the price factor was taken out.

10 Best Free Live Chat & Chatbot Software

How to Choose a Great Free Live Chat and Chatbot Software

Ultimately, it's about finding a tool that simplifies the interaction between you and your customers without causing additional costs. At the top of our list, you can find the software providers that strike the best balance of features.

To more accurately determine which free live chat and chatbot software best suits your business, pay close attention to the features you need.

To do this, click on the checkbox next to the providers you are interested in, and then go to our Comparison Tool.

There, you can compare the providers side by side and see who offers your features to a sufficient extent.

Then you should be left with the most suitable solution for you.

If you are still not sure, feel free to test our Finder Tool. There, you can answer a few short questions, and shortly after, you will receive a personalized recommendation from us, which may also advise you to choose a paid version.

maricela-a.png

Maricela A.

Updated: Nov 29, 2023

Chatbot whisperer and live chat maestro, revolutionizing customer interactions with a touch of AI magic. I find my peace in perfecting conversational flows but also in dancing and art exhibitions.