Best Live Chat & Chatbot Software for Integrations

In an ever more interconnected world, the power of integration holds substantial value. You're likely here because you've experienced it. Juggling between different applications, missing important messages because they were in a different app, or simply wasting too much time searching for necessary data scattered across various platforms.

This is the pain point many people encounter when dealing with multiple business tools and software. What you need is seamless integration, where all tools work harmoniously like pieces of a well-coordinated symphony.

When it comes to live chat and chatbot software, it's not just about direct customer interactions anymore, but identifying the perfect software that fits into your unique operations can be an uphill task. For this reason, we have done the groundwork to bring you key insights about the best live chat and chatbot software for integrations.

What Makes the Best Live Chat & Chatbot Software for Integrations?

Our approach to evaluating integrations for live chat and chatbot software is not a random selection. We analyze the potency of the most widely used tools and evaluate the depth of their integrations to see how valuable they are. After all, it’s not just about offering the most integrations but also how useful they are for users.

While inclusions may vary depending on your industry or unique workflow requirements, certain software integrations stand out due to their widespread relevance and appeal.

According to our aggregated data from across industries, we found the following integrations to be the most important. Each of them holds an individual weight that contributes to the overall integration score of a live chat and chatbot software provider.

Let's dive in deeper to understand the value of each attribute that we evaluated.

Number of Integrations

First and foremost, the most influential criterion is the number of third-party applications they provide access to. This indicates how much a software provider cares about building integrations and increases the chance that your tools are included.

API Access

You may want to create a custom integration. In this case, you need API access to create a connection that meets your requirements. Since you are creating an integration from scratch, you should be aware that it requires sufficient programming skills or a developer on your side.

APIs essentially allow two pieces of software to exchange data. You can connect your current system to the live chat and chatbot software, allowing both applications to access each other's data according to the documentation provided by the provider. This can be useful for optimizing your business's processes and creating a seamless user experience.

WordPress

Picture this: you are a website owner, and your primary platform is WordPress, which powers almost half of the world’s websites. Your responsibility is to ensure smooth navigation and interaction for your visitors. A live chat and chatbot software that integrates smoothly with WordPress can make this happen. Not only is the setup easier, but it also makes the features of most software more customizable for your website.

Slack

Slack has revolutionized team communication. Gone are the days of lengthy email threads to discuss simple matters. Slack makes communication easy: it's flexible, it's fast, and it's efficient. There are now so many integration options that some companies use it to control their entire management and communication. Live chat and chatbot software are no exception. With a Slack integration, you can receive and respond to user requests directly in Slack, among other features.

Every time a new query comes up, a notification pings in your selected Slack channel, updating the people in there. Depending on your preferred setup, your team can then discuss the issue immediately, or someone can take the conversion and handle it alone. This way, you can keep everyone informed and involved without making any extra effort or leaving Slack.

Shopify

Ecommerce has evolved to become more than a trade but an experience for customers. Shopify is emerging as a preferred choice for businesses, big and small, owing to its ease of use and scalability.

It's no secret that the customer support of an online store can be crucial for customer satisfaction and conversions. Accordingly, a robust integration with Shopify is extremely valuable for any online store owner who wants to have a solid live chat and chatbot to optimize various capabilities for ecommerce.

We evaluate the software providers based on how well they can utilize Shopify’s data to enhance the customer experience and the ability for shop owners to simplify their workflows. A great integration can pull information about customers' shopping behavior straight from your Shopify store. Think of items in their cart, favorite products, and purchasing frequency. There are endless possibilities.

You can then use this data to offer personalized suggestions during conversations. It may even spark sales that wouldn't have happened otherwise.

HubSpot

Customer Relationship Management solutions, like HubSpot, have become integral to some industries today. They help you know your customers on a more personal level by providing comprehensive information about them. You'll have easy access to their preferences, behaviors, and interactions with your brand. As a leading CRM provider, HubSpot has a lot to offer.

But here's the catch. Live chat and chatbots, plus a CRM, are powerful customer service weapons. However, when they don't talk to each other, critical customer data might get lost or not be used during a conversation.

An integrated approach using the tools together can supercharge your customer relationship efforts. You can automatically feed your CRM with data collected from a live chat and vice versa without requiring manual entries. This gives your team quick access to every customer interaction and data on both ends. It further empowers them to use this information for future engagement strategies or insights.

Salesforce

Salesforce is another name that definitely pops up when discussing robust CRM platforms. Powering thousands of businesses worldwide, a Salesforce integration is a feature that many companies seek.

Having your live chat and chatbot software work hand-in-hand with Salesforce can do wonders for your customer relations. Similar to what we observed in the case of HubSpot, communication between these two platforms ensures you never lose data.

The ease and speed of this process, coupled with the avoidance of human error that often occurs with manual entries, make this a truly valuable integration to streamline critical business processes.

Zapier Triggers

When it comes to automation, Zapier is an undisputed leader in making connections between tools that natively don’t exist. As a web-based service that connects thousands of applications, Zapier enables you to automate tasks without any technical expertise required. It offers a practical and relatable way to integrate and interact with different systems and technologies.

Zapier's triggers can be thought of as the starting point of any automation process. A "trigger" in this context is an event that sets off a specific action or even a whole sequence. For example, you could set up a trigger called "new chat message." Any time a customer submits a new chat message, it triggers the Zapier reaction.

The number of triggers you have at your disposal depends on your chosen live chat and chatbot software and its integration efficiency with Zapier.

Zapier Actions

Likewise, the number of Zapier Actions available can be just as important.

Let’s say your live chat software uses a ticketing system, and you want to update a ticket or leave a comment based on a trigger from another app (e.g., a pending approval for something that requires a click in a different app). With Zapier actions, you can immediately update the ticket or leave a custom comment based on the click that was made in the other app.

The more actions your live chat and chatbot software supports with Zapier, the more flexibility, control, and freedom you have to orchestrate business workflows.

10 Best Live Chat & Chatbot Software for Integrations

How to Choose a Live Chat & Chatbot Software with Great Integrations?

As you've seen, each integration offers a unique benefit, and its value entirely depends on your circumstance.

For instance, if your business mainly interacts with customers through your website powered by WordPress, then a WordPress integration would be helpful for you to set up the software easily and use additional features without hassle. On the other hand, if you’re using Shopify, then a WordPress integration won’t be a deciding factor for you. In the end, choosing the best live chat and chatbot software for your integrations comes down to looking at what tools you use and how you want to leverage them.

Make sure you also consider other things in your decision, like the general features of the software and their cost-effectiveness. For a detailed comparison between providers, feel free to use our Comparsion Tool or get a complete overview of the best software across all categories at our overall Best Picks. For a personalized suggestion specific to your business requirements, try using our Finder Tool.

Remember that an informed decision today can save you from potential operational hiccups in the future.