Best Chatbot Software in 2024

We evaluated 32+ providers to determine the best chatbot software in the following list.

Comparison Tool

Add multiple providers and compare them side by side to see their differences.

Finder Tool

Answer a few questions about your needs and receive a personalized recommendation.

Chatbot

Entry Price
info
$65/month

UJET

star
Rank 1

Add to compare

ok

UJET innovates customer support with its cloud contact center solutions, focusing on modernizing voice and chat support with smart technology integrations.

In top 3 for

icon
9.6/10
Ease of Use
icon
6.8/10
Support
Show details
icon
Pricing
Plan 1
$65
Plan 2
$99
Plan 3
$120
Included Users
1
Price per Additional User
$65
Free Plan
No
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
1
Response Quality
info
94.29%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
No
WhatsApp
info
Yes
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
20
API Access
No
WordPress
No
Slack
No
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
No
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
No
Custom Dashboards
info
Yes

Pros

  • Offers custom dashboards

  • Supports pre-defined reports

  • Has a mobile app

  • Offers Conversation routing

  • Offers conversation A/B testing

Cons

  • Very poor customer support

  • Does not support ticketing system

  • Does not offer phone and email support

Entry Price
info
$10/month

Zoho SalesIQ

star
Rank 2

Add to compare

ok

Integrating seamlessly with Zoho's suite of business tools, Zoho SalesIQ offers real-time visitor tracking and engagement solutions to enhance sales and customer support.

icon
8.8/10
Ease of Use
icon
7.7/10
Support
Show details
icon
Pricing
Plan 1
$10
Plan 2
$17
Plan 3
$25
Included Users
1
Price per Additional User
-
Free Plan
Yes
icon
Support
Email
No
Chat
Yes
Phone
No
Implementation Services
info
Yes
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
1,000
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
1,000
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
No
Facebook
info
No
Twitter
info
No
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
83
API Access
Yes
WordPress
Yes
Slack
No
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes

Pros

  • Offers custom dashboards

  • Has a mobile app

  • Offers a ticketing system

  • Offers a no code chatbot builder

Cons

  • Does not have a phone and email support

Entry Price
info
$100/month

Userlike

star
Rank 3

Add to compare

ok

Userlike sets itself apart with a strong focus on GDPR-compliant communication, offering secure and privacy-conscious chat solutions for European markets.

In top 3 for

icon
9.4/10
Ease of Use
icon
9.6/10
Support
Show details
icon
Pricing
Plan 1
$100
Plan 2
$320
Plan 3
Custom
Included Users
4
Price per Additional User
NA
Free Plan
Yes
icon
Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
1
Response Quality
info
100%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
No
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
No
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
No
Email
info
Yes
Instagram
info
No
Facebook
info
Yes
Twitter
info
No
WhatsApp
info
Yes
Telegram
info
Yes
Web Forms
info
Yes
Help Center
info
No
icon
Integrations
No. of Native Integrations
29
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
Yes
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
No
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
Yes

Pros

  • Offers custom dashboards

  • Allows to export reports

  • Offers ticketing system

  • Supports conversation routing

  • Supports AI Response Bots

Cons

  • Does not offer custom reports

  • Does not have a mobile app

  • Does not offer chatbot templates

  • Does not offer a live visitor's list

Entry Price
info
$150/month

Helpshift

star
Rank 4

Add to compare

ok

Helpshift leads the way in mobile customer support, offering a platform specifically designed for mobile apps, incorporating in-app chat, automation, and AI-powered messaging.

Scroll back
Scroll forward
icon
8.8/10
Ease of Use
icon
8.7/10
Support
Show details
icon
Pricing
Plan 1
$150
Plan 2
Custom
Plan 3
NA
Included Users
Unlimited
Price per Additional User
0
Free Plan
No
icon
Support
Email
Yes
Chat
Yes
Phone
Yes
Implementation Services
info
Yes
Response Time
info
0
Response Quality
info
50%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
No
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
No
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
Yes
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
No
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
Yes
Facebook
info
Yes
Twitter
info
Yes
WhatsApp
info
No
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
20
API Access
Yes
WordPress
No
Slack
Yes
Shopify
No
HubSpot
No
Salesforce
Yes
Stripe
No
Zapier Triggers
0
Zapier Actions
0
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
No
Roles & Permissions
info
Yes
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
No
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No

Pros

  • Very good customer support

  • Supports ticketing system

  • Establish roles and permissions that set object/data access for different users

  • Segment users and route conversations to relevant teams or agents through automated workflows

  • Analyze and automate the conversations

  • Build chatbot or customize template without writing a single line of code through drag, drop and connect the elements process

Cons

  • Customer support is not that great

Entry Price
info
$29/month

Re:amaze

star
Rank 5

Add to compare

ok

Combining email, social media, and live chat, Re:amaze offers an integrated approach to customer support, ensuring a cohesive and consistent communication experience.

In top 3 for

icon
9.1/10
Ease of Use
icon
7.8/10
Support
Show details
icon
Pricing
Plan 1
$29
Plan 2
$49
Plan 3
$69
Included Users
1
Price per Additional User
$29
Free Plan
Yes
icon
Support
Email
Yes
Chat
Yes
Phone
No
Implementation Services
info
No
Response Time
info
0
Response Quality
info
96.67%
icon
Live Chat Features
Live Chat Functionality
info
Yes
No. of Conversations
info
Unlimited
Live Typing
info
Yes
Browsing History
info
Yes
File Sharing
info
Yes
Transfers Between Agents
info
Yes
Multilingual Setup
info
Yes
Live Visitors List
info
Yes
icon
Chatbot Features
Chatbot Functionality
info
Yes
No. of Conversations
info
Unlimited
No-Code Builder
info
Yes
AI Response Bots
info
No
Conversation A/B Testing
info
Yes
Templates
info
Yes
Conversation Routing
info
Yes
icon
Channels
Website Chat
info
Yes
Email
info
Yes
Instagram
info
Yes
Facebook
info
Yes
Twitter
info
Yes
WhatsApp
info
Yes
Telegram
info
No
Web Forms
info
Yes
Help Center
info
Yes
icon
Integrations
No. of Native Integrations
45
API Access
Yes
WordPress
Yes
Slack
Yes
Shopify
Yes
HubSpot
No
Salesforce
No
Stripe
Yes
Zapier Triggers
3
Zapier Actions
5
icon
Admin Controls
Ticketing System
info
Yes
Chat Assignment
info
Yes
Roles & Permissions
info
No
Workspace Dashboard
info
Yes
Mobile App
info
Yes
icon
Reporting
Predefined Reports
info
Yes
Custom Reports
info
Yes
Exporting Feature
info
Yes
Predefined Dashboards
info
Yes
Custom Dashboards
info
No

Pros

  • Offers a pre-defined dashboard

  • Has a mobile app

  • Unlimited live chat and chatbot conversations

  • Offers visitor's browsing history

Cons

  • Does not offer a custom dashboard

  • Cannot integrate HubSpot, salesforce

Show more
  • Our ranking applies to each individual plan that a provider offers. Subsequently, the scores of each plan are merged using a dynamically weighted model.

Choosing the right chatbot software can feel almost impossible. You are faced with many options, each promising exceptional features and performance.

Incorporating automation and AI through chatbots enables the most efficient operations. Still, the question lingers. How do you choose a chatbot software that is not only cost-effective but also aligns best with your requirements?

This is exactly what we are talking about now.

What Makes the Best Chatbot Software?

Drawing on meticulous research, we've traced the architecture of an ideal chatbot software. Understanding the key attributes that make up top-tier chatbot software can help you make an informed decision. The infographic breakdown below presents a visualization of the factors and their respective weights we evaluated for the ranking of chatbot software with the best features.

Chatbot Score Breakdown

For better comprehension and to understand what makes these factors so important, we will now go into each of them separately.

Number of Conversations

It goes without saying that the strength of a chatbot lies in its ability to handle as many conversations as possible without any lapse in service availability. After all, the allure of chatbots is that they work 24/7, making them a great customer service asset.

This attribute is crucial as it reflects how many customers can interact with your chatbot. A chatbot without a conversation limit is the optimal case but a rare one.

Most of them are limited, so high website traffic with many requests leads to very high costs. For this reason, we paid special attention to how many conversations are available with each provider and how they scale in relation to the price.

Chatbot Templates

Why would you build a chatbot when there's already a template where all you have to do is swap out a few words?

Great chatbot software builds upon this principle by providing a variety of pre-made chatbot templates. These are devised as conversation blueprints. They contain the bones of various user scenarios, which you can tailor-fit to your unique requirements.

For instance, quick, efficient customer service is required for ecommerce stores to answer FAQs. These could be simple things about order tracking, sizing, or shipping costs. A template for “order tracking” would allow you to simply connect your store and turn the bot on to provide customers with the current status.

Moreover, leveraging chatbot templates reduces the learning curve. This saves considerable time when setting up the bot. Some templates are made of complex workflows that you can simply copy instead of figuring out how to achieve something similar yourself. Besides, you might not have even thought of creating a bot the way you did using the templates.

Chatbot software with solid templates therefore have a big advantage, also because they were created by experts of the provider and have been tested.

No-Code Chatbot Builder

In some cases, you'll have no template that fits the bill for your chatbot. A tailored solution is the only way, then. The no-code chatbot builder helps you set up a custom chatbot that can fit your exact specifications.

Business owners and marketers are generally not experts in coding. This criterion allows even the less techie to participate in bot creation, making this feature essential. From crafting personalized greetings to highly interactive conversation scenarios, everything becomes a breeze.

A good no-code builder ensures you retain complete control over your chatbot's workflow. It offers an intuitive design interface that lets you visualize and craft your bot's architecture as simply as creating a flow chart. The result is a perfectly tailored conversational asset ready to enhance real-time interaction.

In short, a no-code chatbot builder democratizes the bot creation process. It breaks down technical barriers so that any stakeholder- regardless of technical prowess- can quickly create effective bots.

AI Response Bots

The intelligence of an AI chatbot stems from its capacity to process natural language. It also learns autonomously from every interaction or even your website resources. Essentially, the inclusion of highly responsive AI bots elevates the overall customer experience. It will feel more like talking to a real human than interacting with a computer program.

AI response bots are designed to recognize and understand user queries better and answer accordingly. Your customers are less likely to receive canned responses and more likely to obtain genuine solutions.

Moreover, their ability to learn from past engagements and your website content allows AI response bots to provide faster resolution times.

Conversation A/B Testing

Conversation A/B testing is an attribute that allows for the optimization of chatbot conversations. If offered by a provider, this feature can significantly influence the effectiveness of your chatbot workflows. Use it to highlight areas for improvement by testing alternative versions of conversation flows and content.

This process involves creating two versions – 'A' and 'B' – of a conversation. You can then identify which performs better based on predefined metrics. For instance, you could test two different responses to a typical customer query. The results will help determine which one yields more favorable reactions.

Conversation A/B testing helps refine your chatbot's conversational skills to ensure greater comprehension and subsequent user satisfaction.

Conversation Routing

The ability to route conversations is another important feature of a chatbot. It guarantees customers are directed to the appropriate department or staff when the chatbot can't address their concerns. This swift redirection helps avoid customer frustration and maintain a seamless service flow.

Without conversation routing, users may get stuck in an unending loop of unsatisfactory automated responses. But with it, the bot would promptly assign the conversation to a live agent who could better address the specific query.

10 Best Chatbot Software

How to Choose the Best Chatbot Software For Your Needs?

Choosing the right chatbot software for your needs is like assembling a puzzle. You must find the right pieces that fit your unique business requirements. Here are some guiding words to help you achieve this:

  • Features: Always prioritize features that directly align with your specific use cases and objectives. Evaluate the software against the above attributes and rank them according to relevance.
  • Budget: It's equally important to find software that fits your budget. Cheap doesn't necessarily mean bad if the tool encompasses all the essential features needed for a successful operation.
  • Scalability: As your business grows, so do its demands. Look for software that allows you to scale operations when needed without incurring significant costs or technical obstacles.

To get a more aggregated view of the best software in terms of live chat and chatbot capabilities, visit our overall Best Picks. They provide you with an overview of the best solutions, considering more criteria to offer a more holistic support experience.

And if you don’t know where to look, give our Finder Tool a try. Simply answer a few questions about your business and get a personalized recommendation from us based on our entire study. There's no need to waste your precious time researching hundreds of providers, as we've already done the legwork for you and put it into the algorithm of this simple tool.

maricela-a.png

Maricela A.

Updated: Apr 6, 2024

Chatbot whisperer and live chat maestro, revolutionizing customer interactions with a touch of AI magic. I find my peace in perfecting conversational flows but also in dancing and art exhibitions.