Best SEO Software for Customer Support

Most software providers claim to offer the best customer support. The stakes for them are high because every paying customer counts.

A reliable SEO software can make or break your online visibility, and the level of customer support you receive is crucial to your experience. Misunderstandings, unresolved issues, and unresponsive support teams can turn your journey into a real headache.

That's why we've taken the responsibility to find the best SEO software for customer support.

What Makes the Best SEO Software for Customer Support?

After conducting in-depth market research, consulting with industry experts, and meticulous testing, we've honed in on what makes the best SEO software for customer support. We evaluated a broad range of attributes, each weighted differently based on its significance. For some attributes, we checked if a functionality existed or not. Others, however, require a more comprehensive analysis, where we evaluated the range of capabilities and how well they worked compared to other providers.

Altogether, the support score of each provider is composed of the following items:

• Customer Reviews: The customer's voice is a great indicator of a software's support performance. We carefully analyzed user reviews, focusing on aspects related to customer support.
• Response Time: In a world where immediate feedback is increasingly demanded, we assessed how quickly each software's customer support team responded to our queries.
• Response Quality: We evaluated the quality of responses given by the customer support team. Did they answer our questions accurately and thoroughly? Or was it a rushed, generic response?
• Live Chat: Live chat is an essential feature for real-time problem-solving. We checked if this feature was available and how well it worked.
• Email: We analyzed the effectiveness of email support. Is this channel available and does the provider use a ticketing system? How easy is it to find and reach out via email? These are some of the questions we evaluated.
• Phone: Lastly, phone support. A direct, human conversation can sometimes be the quickest way to resolve an issue. We looked at the availability and efficiency of this support channel next to the response time and quality which we documented for each channel.

10 Best SEO Software for Customer Support

How to Choose a Great SEO Software for Customer Support

Selecting an SEO software is not just about ticking off features on a list. It's about understanding the needs of your business and how the software's customer support can cater to those needs.

Are you a small business owner just starting your SEO journey? You might benefit from a software that offers a hands-on, friendly customer support team, ready to guide you through the initial learning curve. On the other hand, if you're running a larger enterprise with an in-house SEO team, your priorities might be different. You could need a software with highly technical support that can respond efficiently to complex inquiries and resolve issues promptly.

Another factor to consider is the availability of resources. Check if the software provides a comprehensive knowledge base, video tutorials, or webinars. These resources can help you solve minor issues without needing to contact customer support, saving you time and effort.

Make use of our Comparison Tool and Finder Tool to help you in your decision-making process. Our Comparison Tool allows you to side-by-side compare different SEO software options based on their customer support features. The Finder Tool, on the other hand, is designed to understand your specific business needs and recommends the best out of all SEO software tailored to you.