Best CRM Software for Support

We have evaluated 35+ providers to determine the best CRM software for customer support in the following list.

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Entry Price
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$195/month

Pipeliner

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Rank 1

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Pipeliner stands out with its unique visual approach to sales management, offering an intuitive and interactive pipeline interface that enhances decision-making and forecasting. Geared towards sales teams, it combines rich features with an offline mode, making it a robust choice for businesses seeking a dynamic and accessible CRM experience.

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9.3/10
Ease of Use
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9.7/10
Support
Show details
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Pricing
Entry Plan
$195
Included Users
3
Price per Additional User
$65
Free Plan
No
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Support
Email
Not available
Chat
Not available
Phone
Not available
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Features
Number of Contacts
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Unlimited
Contact Management
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Yes
Website Forms
info
Yes
Bulk Emails
info
Yes
Shared Inbox
info
No
Email Scheduling
info
No
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
No
Pipelines
info
Yes
Conversational Bots
info
No
Outbound Calls
info
Yes
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
Yes
Roles & Permissions
info
No
File Sharing
info
Yes
Territory Management
info
Yes
Commission Management
info
No
Task Planning
info
No
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
No
A/B Testing
info
Yes
Custom Reports
info
Yes
Contact Scorings
info
Yes
Sales Forecasting
info
No
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
43
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
12
Zapier Actions
25
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Security
SSO
info
No
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Excellent customer support

  • Ability to visually map networks & relationships you need to be aware of

  • Offers sales teams to collaborate with prospects, customers & internal teams

  • Offers unlimited leads and users

  • Ability to create and manage contracts, sales orders, quotes and invoices

  • Offers email templates

Cons

  • Does not allow to process payment

  • Does not have conversational bot

  • Cannot track document opening

Entry Price
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$18/month

Freshsales

star
Rank 2

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Freshsales caters to dynamic sales environments, offering AI-powered analytics and a suite of automation tools. Its blend of advanced lead scoring, integrated communication systems, and intuitive usability positions it as a go-to CRM for businesses aiming to use smart technology.

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9.1/10
Ease of Use
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8.8/10
Support
Show details
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Pricing
Entry Plan
$18
Included Users
1
Price per Additional User
$18
Free Plan
Yes
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Support
Email
Yes
Chat
Yes
Phone
Yes
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Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
Yes
Bulk Emails
info
Yes
Shared Inbox
info
Yes
Email Scheduling
info
Yes
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
Yes
Pipelines
info
Yes
Conversational Bots
info
Yes
Outbound Calls
info
Yes
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
No
Roles & Permissions
info
No
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
No
Task Planning
info
Yes
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
No
A/B Testing
info
No
Custom Reports
info
Yes
Contact Scorings
info
Yes
Sales Forecasting
info
No
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
38
API Access
info
Yes
Gmail
Yes
Outlook
No
Zapier Triggers
3
Zapier Actions
13
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Security
SSO
info
Yes
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Offers unlimited leads and users

  • Helps to integrate a blend of conversational experiences including live-chat, web, mobile and contact center support

  • Offer customers real-time updates via conversational bots and simplified appointment scheduling

  • Route service teams efficiently based on availability, proximity and skillset

Cons

  • Customer support takes a little long to resolve queries

  • Does not offer document open tracking

  • Does not support payment collection

  • Does not support contract management

Entry Price
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$30/month

Nethunt

star
Rank 3

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NetHunt CRM blends into the Google Workspace ecosystem, transforming Gmail into a powerful CRM platform. It's designed for businesses seeking to centralize customer communications and data management within their existing Google applications.

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9.3/10
Ease of Use
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8.7/10
Support
Show details
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Pricing
Entry Plan
$30
Included Users
1
Price per Additional User
$30
Free Plan
No
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
No
Bulk Emails
info
Yes
Shared Inbox
info
Yes
Email Scheduling
info
Yes
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
No
Pipelines
info
Yes
Conversational Bots
info
No
Outbound Calls
info
No
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
Yes
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
Yes
Commission Management
info
No
Task Planning
info
Yes
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
Yes
A/B Testing
info
Yes
Custom Reports
info
No
Contact Scorings
info
No
Sales Forecasting
info
Yes
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
11
API Access
info
Yes
Gmail
Yes
Outlook
No
Zapier Triggers
8
Zapier Actions
8
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Security
SSO
info
Yes
Two-Factor Authentication
info
No
SOC 2 Compliance
info
No
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Offers contract management

  • Has email templates for quick email formulation

  • Ability to tie every conversation to the customer record to see every client’s request regardless of the channel

Cons

  • Doesn't allow to collect payment

  • Cannot track and manage sales orders

  • Cannot create and share quotes and invoices

  • Does not allow document tracking

Entry Price
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$39/month

Flowlu

star
Rank 4

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Flowlu is an all-in-one business management software, offering a suite of features that includes CRM, project management, finance, and collaborative tools. This platform is ideal for businesses seeking a solution to manage all aspects of their operations, from customer relationships to internal projects and financial tracking.

In top 3 for

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8.9/10
Ease of Use
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8.7/10
Support
Show details
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Pricing
Entry Plan
$39
Included Users
8
Price per Additional User
NA
Free Plan
Yes
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
Yes
Bulk Emails
info
No
Shared Inbox
info
No
Email Scheduling
info
No
Segmentation
info
Yes
Custom Fields
info
No
Workflow & Approval Automation
info
Yes
Pipelines
info
Yes
Conversational Bots
info
No
Outbound Calls
info
No
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Team Management
Maximum No. of Users
info
8
Lead Assignment
info
Yes
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
Yes
Task Planning
info
Yes
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
No
Sales Insights
info
Yes
A/B Testing
info
No
Custom Reports
info
Yes
Contact Scorings
info
No
Sales Forecasting
info
No
Predictive Forecasting
info
No
icon
Integrations
No. of Native Integrations
info
21
API Access
info
Yes
Gmail
Yes
Outlook
No
Zapier Triggers
0
Zapier Actions
0
icon
Security
SSO
info
No
Two-Factor Authentication
info
No
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Ability to track and manage sales order

  • Can create and send quotes and invoices

  • Offers different email templates

  • Ability to collect payment

Cons

  • Does not offer contract management

  • Cannot track document opening

  • Does not allow to track audit logs

  • Cannot integrate Outlook

  • Does not offer conversational bot

Entry Price
info
$35/month

Salesflare

star
Rank 5

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Salesflare follows an automation-centric approach, designed specifically for small and medium-sized B2B businesses. Its system automatically fills in customer data from emails, social profiles, and other digital interactions, reducing manual entry and focusing on relationship-building and sales efficiency.

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9.2/10
Ease of Use
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8.5/10
Support
Show details
icon
Pricing
Entry Plan
$35
Included Users
1
Price per Additional User
$35
Free Plan
No
icon
Support
Email
Yes
Chat
Yes
Phone
No
icon
Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
No
Bulk Emails
info
No
Shared Inbox
info
Yes
Email Scheduling
info
No
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
Yes
Pipelines
info
No
Conversational Bots
info
No
Outbound Calls
info
No
icon
Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
No
Roles & Permissions
info
No
File Sharing
info
Yes
Territory Management
info
Yes
Commission Management
info
No
Task Planning
info
Yes
Mobile App
info
Yes
icon
Reporting
Data Import & Export
info
No
Email Tracking
info
Yes
Sales Insights
info
Yes
A/B Testing
info
No
Custom Reports
info
No
Contact Scorings
info
Yes
Sales Forecasting
info
No
Predictive Forecasting
info
No
icon
Integrations
No. of Native Integrations
info
189
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
6
Zapier Actions
22
icon
Security
SSO
info
Yes
Two-Factor Authentication
info
No
SOC 2 Compliance
info
No
GDPR Compliance
info
Yes
Audit Logs
info
Yes

Pros

  • Track emails, links and website visits

  • Get a LinkedIn sidebar, email sidebar & mobile app

  • Send workflows of multiple emails

Cons

  • Does not offer 2FA

  • Cannot share quotes and invoices

  • Cannot schedule emails

  • Cannot track document opening

  • Cannot manage contracts, sales orders, quotes and invoices

  • Cannot collect payments

  • Does not offer email templates

Show more
  • Our ranking applies to each individual plan that a provider offers. Subsequently, the scores of each plan are merged using a dynamically weighted model.

The level of customer support you get from a CRM software provider can make a big difference in how well it works for your organization. When choosing CRM software, buyers should look closely at the support available because it can affect how well their teams embrace and use the software.

Businesses that don’t receive the support they need frequently deal with difficulties using, configuring, and implementing CRM software. To ensure a positive user experience with adequate support for any tech problems that may come up, look for CRM software with attentive and competent customer care. You’ll appreciate having access to customer service that is offered through a variety of channels, including email, phone, and live chat.

This gives you the option to use the most practical means of support for the problem, whether it’s more in-depth assistance for complicated problems or quick responses to simple questions.

What Makes the Best CRM Software for Customer Support

CRM software's support services are important for organizations of all sizes since they affect user productivity and overall workflows. A provider with a strong support team can help you quickly resolve any problems you may come across in the beginning and over time. Here is how we evaluated the customer support of each provider:

Support Score Breakdown CRM Software

Customer Reviews

We asked real users of each providers how they rate the support. The customer reviews indicate the level of user satisfaction with regard to customer support. When a CRM scores high, it means that users have had excellent experiences with the support team and that the software has a strong support infrastructure.

Response Timeline

When it comes to support, a quick response time makes a big difference. CRM software with the best support systems should have a fairly readily available support staff that is accessible and capable of giving prompt answers to any questions or problems.

We asked all providers a set of questions and evaluated the response time. A correspondingly fast response leads to a good rating on our part.

Quality of Response

The quality of the response is equally as important as the response speed. Any top CRM software should have knowledgeable support staff that can address any questions or problems in a detailed (if necessary) and helpful way. When you have continued difficulties, you want to know that the support staff will be able to troubleshoot with you until the issue is resolved.

We therefore divided our questions into easier and more difficult ones and then evaluated the answers based on how helpful they were.

Email

Having a reliable email support system is usually a must for businesses, given that it’s often the easiest way to communicate on the fly. Look for CRM software with an email support system that is easy to reach.

Chat

More and more, live chat help is a great alternative to phone support and offers a faster response time compared to email. If you prioritize responsiveness and access, CRM software should have a live chat support system, optimally available 24/7.

Phone

For more complicated problems, phone support is usually the best bet. It is not as common as it used to be and is increasingly being replaced by live chats but some providers still offer it. If contact by phone is important to you, look for it to be available.

10 Best CRM Software for Customer Support

How to Choose a CRM Software with Great Support

Choosing a great CRM software support for your business requires a careful look into the CRM provider.

In the end, it's about the software itself and not about the support pulling you out of every bad situation. So make sure that the software meets your other needs, and if it has good support, that's a great bonus.

Take the time to understand your specific needs and then carefully compare your options to find CRM software that also offers great customer support. Consider checking out our overall Best Picks for a complete view of the best software. You can also use our Comparison Tool to compare different options in greater detail and our Finder Tool to receive a personalized recommendation based on your specific requirements.

Jacinto

Jacinto M.

Updated: May 28, 2024

Sales is what I did, CRMs are what I chose to master. I enjoy testing out scenarios and new approaches to maximize efficiency. In my free time, I play chess and go on hiking adventures with my family.

FAQ

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