Best CRM Software for Integrations

We have evaluated 35+ providers to determine the best CRM software for integrations in the following list.

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Integrations

Entry Price
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$50/month

HubSpot CRM

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Rank 1

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HubSpot stands out in the CRM market with its all-in-one marketing suite, integrating CRM, sales, and other tools seamlessly. Ideal for small to medium-sized businesses, it focuses on inbound marketing strategies to attract, engage, and delight customers.

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8.7/10
Ease of Use
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8.1/10
Support
Show details
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Pricing
Entry Plan
$50
Included Users
2
Price per Additional User
$25
Free Plan
Yes
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Support
Email
No
Chat
Yes
Phone
Yes
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Features
Number of Contacts
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Unlimited
Contact Management
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Yes
Website Forms
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Yes
Bulk Emails
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Yes
Shared Inbox
info
Yes
Email Scheduling
info
Yes
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
No
Pipelines
info
Yes
Conversational Bots
info
Yes
Outbound Calls
info
Yes
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
Yes
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
Yes
Task Planning
info
Yes
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
No
A/B Testing
info
No
Custom Reports
info
No
Contact Scorings
info
No
Sales Forecasting
info
No
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
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1,000
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
23
Zapier Actions
54
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Security
SSO
info
Yes
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
Yes

Pros

  • Offers 1:1 video messaging

  • Can recommend the best time to reach out to a prospect

  • Offers a high level of security

  • Ability to collect payments

  • Ability to manage quotes and invoices

Cons

  • Expensive premium features

  • Limited reporting capabilities in lower-tier plans

Entry Price
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$21.9/month

Pipedrive

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Rank 2

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Pipedrive distinguishes itself in the CRM arena with its sales-focused approach, designed to streamline and optimize the sales pipeline for small to medium-sized businesses. Its user-friendly interface, coupled with robust analytics and a strong focus on activity-based selling, makes it a top choice for sales teams prioritizing efficiency and clear progress tracking.

In top 3 for

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8.9/10
Ease of Use
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8.3/10
Support
Show details
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Pricing
Entry Plan
$21.9
Included Users
1
Price per Additional User
$21.9
Free Plan
No
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Number of Contacts
info
3,000
Contact Management
info
Yes
Website Forms
info
Yes
Bulk Emails
info
No
Shared Inbox
info
Yes
Email Scheduling
info
No
Segmentation
info
No
Custom Fields
info
No
Workflow & Approval Automation
info
No
Pipelines
info
Yes
Conversational Bots
info
No
Outbound Calls
info
No
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
Yes
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
Yes
Task Planning
info
No
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
No
Sales Insights
info
No
A/B Testing
info
No
Custom Reports
info
No
Contact Scorings
info
No
Sales Forecasting
info
No
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
378
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
14
Zapier Actions
29
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Security
SSO
info
Yes
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Ability to create shareable, trackable documents and templates with Smart Docs

  • LeadBooster add-on includes four powerful tools to help you generate more high-quality leads

Cons

  • Doesn't offer A/B testing

  • Doesn't offer predictive sending

  • Doesn't allow payment collection

Entry Price
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$20/month

Zoho CRM

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Rank 3

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Zoho CRM offers a budget-friendly solution, ideal for small to mid-sized businesses seeking an effective way to manage customer relationships. It stands out with its strong integration capabilities, connecting seamlessly with a wide array of apps and services, and providing a highly customizable platform.

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8.1/10
Ease of Use
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6.2/10
Support
Show details
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Pricing
Entry Plan
$20
Included Users
1
Price per Additional User
$20
Free Plan
No
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Support
Email
Yes
Chat
No
Phone
Yes
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Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
No
Bulk Emails
info
Yes
Shared Inbox
info
No
Email Scheduling
info
No
Segmentation
info
No
Custom Fields
info
No
Workflow & Approval Automation
info
Yes
Pipelines
info
No
Conversational Bots
info
Yes
Outbound Calls
info
No
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Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
No
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
No
Task Planning
info
Yes
Mobile App
info
Yes
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Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
No
A/B Testing
info
No
Custom Reports
info
Yes
Contact Scorings
info
Yes
Sales Forecasting
info
Yes
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
500
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
8
Zapier Actions
11
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Security
SSO
info
Yes
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
Yes

Pros

  • It has a mobile app

  • Ability to Scan business cards and QR codes using the Card Scanner app and instantly push new contact information into CRM

  • Ability to add Twitter profile to the CRM to stay updated on all the likes, mentions, and replies that the business gets

  • One can create and manage quotes and invoices, sales orders and contracts

  • Quicker email formulation because of the email template availability

Cons

  • Sales calls and commission management not available

Entry Price
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$25/month

Zendesk

star
Rank 4

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Zendesk tailors its offerings with distinct plans for sales and customer service, catering to diverse business needs. The sales suite excels in managing customer interactions and data, while their service plan focuses on delivering superior support through advanced ticketing and multi-channel communication, providing versatile solutions.

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8.7/10
Ease of Use
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6.3/10
Support
Show details
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Pricing
Entry Plan
$25
Included Users
1
Price per Additional User
$25
Free Plan
No
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Number of Contacts
info
Unlimited
Contact Management
info
Yes
Website Forms
info
No
Bulk Emails
info
No
Shared Inbox
info
No
Email Scheduling
info
No
Segmentation
info
No
Custom Fields
info
Yes
Workflow & Approval Automation
info
Yes
Pipelines
info
Yes
Conversational Bots
info
Yes
Outbound Calls
info
Yes
icon
Team Management
Maximum No. of Users
info
Unlimited
Lead Assignment
info
No
Roles & Permissions
info
No
File Sharing
info
Yes
Territory Management
info
No
Commission Management
info
No
Task Planning
info
No
Mobile App
info
Yes
icon
Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
Yes
A/B Testing
info
No
Custom Reports
info
No
Contact Scorings
info
No
Sales Forecasting
info
No
Predictive Forecasting
info
No
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Integrations
No. of Native Integrations
info
300
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
7
Zapier Actions
17
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Security
SSO
info
Yes
Two-Factor Authentication
info
Yes
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Ability to see the full context of where your prospects and customers are in their buying journey

  • Helps to predict deal volume and forecast revenue growth to improve your sales strategy, planning, and team management

  • Offers email templates for quicker email formulation

Cons

  • Very poor customer support

Entry Price
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$23/month

ActiveCampaign

star
Rank 5

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ActiveCampaign distinguishes itself by combining CRM functionalities with advanced email marketing and automation tools. This integration is particularly beneficial for businesses looking to nurture customer relationships through targeted marketing campaigns, while also managing sales and customer data within a single platform.

In top 3 for

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8.5/10
Ease of Use
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7.6/10
Support
Show details
icon
Pricing
Entry Plan
$23
Included Users
1
Price per Additional User
NA
Free Plan
No
icon
Support
Email
Yes
Chat
Yes
Phone
Yes
icon
Features
Number of Contacts
info
1,000
Contact Management
info
Yes
Website Forms
info
Yes
Bulk Emails
info
No
Shared Inbox
info
Yes
Email Scheduling
info
No
Segmentation
info
Yes
Custom Fields
info
Yes
Workflow & Approval Automation
info
Yes
Pipelines
info
Yes
Conversational Bots
info
No
Outbound Calls
info
No
icon
Team Management
Maximum No. of Users
info
3
Lead Assignment
info
Yes
Roles & Permissions
info
Yes
File Sharing
info
Yes
Territory Management
info
Yes
Commission Management
info
No
Task Planning
info
Yes
Mobile App
info
Yes
icon
Reporting
Data Import & Export
info
Yes
Email Tracking
info
Yes
Sales Insights
info
Yes
A/B Testing
info
Yes
Custom Reports
info
No
Contact Scorings
info
Yes
Sales Forecasting
info
Yes
Predictive Forecasting
info
No
icon
Integrations
No. of Native Integrations
info
73
API Access
info
Yes
Gmail
Yes
Outlook
Yes
Zapier Triggers
19
Zapier Actions
26
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Security
SSO
info
No
Two-Factor Authentication
info
No
SOC 2 Compliance
info
Yes
GDPR Compliance
info
Yes
Audit Logs
info
No

Pros

  • Offers site and event tracking

  • Has a mobile app

  • Can customize application url

  • Offers Geo tracking

Cons

  • Limited number of leads

  • Customer support isn't that great when it comes to query resolution

Show more
  • Our ranking applies to each individual plan that a provider offers. Subsequently, the scores of each plan are merged using a dynamically weighted model.

A big challenge for organizations when searching for new CRM software is looking at how it fits into their current system as a whole. It can be difficult to integrate several systems and workflows into a single, effective solution (especially when it gets to the “how?” part of it).

Because there are so many different CRM software options available, you may find it tough to choose one that matches your specific needs and integrates with your existing tools. Integrations are an important consideration when deciding on the ideal CRM software for your business so that you don’t end up with several different systems that won’t cooperate with one another.

What Makes the Best CRM Software Based on Integrations?

Your productivity can increase substantially, and your workflows can be much more efficient by integrating your CRM software with other applications and services you use. Here are the elements we take into account while assessing the best CRM software based on integrations.

CRM Software - Integrations Score Breakdown

No. of Native Integrations

The number of native integrations that a CRM software can support can have a significant impact on how useful it is. You may connect with other tools and services easily when there are many connectors, which makes it simpler to manage your customer relationships.

Since we can't know what other tools your and every other company uses, the number of native integrations is a good indication of how hard a CRM software vendor is trying to integrate, increasing the chances that your tools are included.

API Access

With API access, you have the ability to create a unique integration to automate repetitive operations and streamline workflows. For you or your developers, it can unlock many opportunities to transfer custom data.

Gmail

A substantial number of today’s businesses use Google for business, which means it would be super helpful for your CRM to integrate with Gmail. Tracking emails, managing contacts, and other tasks can all be synced with your Gmail account.

Outlook

Just like Gmail, an Outlook integration is important for businesses that use Outlook as their email client. It is much easier to stay on track with your tasks because you can manage your customer interactions without any additional back and forth.

Zapier Triggers

By connecting your CRM software to other applications and services, Zapier triggers enable you to automate workflows and streamline activities. You can build unique connections with Zapier triggers to accomplish more in less time. Triggers are used to start an automation. An example of a trigger could be when a new contact is added to your CRM.

Zapier Actions

Similar to triggers, Zapier actions end a workflow rather than beginning one. You can automate processes like sending an email or updating contact information with Zapier actions, which can save you time and boost productivity. An example of an action would be to create a new contact with the respective data.

10 Best CRM Software for Integrations

How to Choose a CRM Software with Great Integrations

Take into account the number of integrations provided, the accessibility of API access, integration with well-known email services like Gmail and Outlook, and the availability of Zapier triggers and actions when looking at CRM software integrations. The effectiveness and productivity of your sales and marketing operations will be significantly impacted by all of these criteria.

See for yourself which points are more or less important to you and focus on the integrations you truly need. Before you choose a software, it helps to check the company's website to see if the primary integrations are available natively and if not, if you can make them possible using Zapier.

For even more insights, refer to our overall Best Picks and use our Comparison Tool to compare your shortlisted tools in more detail. You can also make use of our Finder Tool to get a tailored recommendation for the best CRM software for your needs.

Jacinto

Jacinto M.

Updated: May 28, 2024

Sales is what I did, CRMs are what I chose to master. I enjoy testing out scenarios and new approaches to maximize efficiency. In my free time, I play chess and go on hiking adventures with my family.

FAQ

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