Best Ecommerce Platforms for Customer Support

We compared and tested 38+ providers to determine the best ecommerce platforms for customer support in the following list.

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Entry Price
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$50/month

Instantestore

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Rank 1

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InstanteStore offers an accessible ecommerce platform, well-suited for small to medium-sized businesses venturing into online retail. The platform emphasizes ease of setup and operation, with features like drag-and-drop store builders, a variety of payment options, and marketing tools.

In top 3 for

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Ease of Use
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9/10
Support
Show details
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Pricing
Plan 1
$50
Plan 2
$83.33
Plan 3
$208.33
Transaction Fees
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0%
Free Plan
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No
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Support
Email
Yes
Chat
Yes
Phone
Yes
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Features
Staff Accounts
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1
Number of Products
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1,000
Discount Codes
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No
Inventory Management
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Yes
Selling Subscriptions
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No
Returns Management
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No
Mobile App
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Yes
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Integrations
Third Party Apps
0
Zapier Triggers
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0
Zapier Actions
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0
Amazon
Yes
Etsy
No
eBay
Yes
Google
Yes
Facebook
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Yes
Pinterest
Yes
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Security
Free SSL
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Yes
ISO 27001 Certificate
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No
Level 1 PCI DSS Compliant
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Yes
Payment Fraud Analysis
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No
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Technical Specifications
No Coding Required
Yes
Includes Hosting
Yes
CDN
info
No
Hosting Solution
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LimeStone Networks/OVH
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International Selling
Multiple Currencies
1
Multiple Store Languages
1
Customer Localization
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Yes
Automatic Taxing
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Yes

Pros

  • Live selling via FB & FB Messaging

  • ZERO Transaction Fees

Cons

  • Available in only English

  • Only available in USD

Entry Price
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$20/month

Shopaccino

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Rank 2

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Shopaccino presents an ecommerce platform focusing on providing a seamless experience for small to medium-sized businesses. It offers an array of features including customizable themes, integrated payment gateways, and inventory management.

In top 3 for

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9.6/10
Ease of Use
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8.7/10
Support
Show details
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Pricing
Plan 1
$20
Plan 2
$40
Plan 3
$60
Transaction Fees
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0%
Free Plan
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No
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Support
Email
Yes
Chat
Yes
Phone
Yes
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Features
Staff Accounts
info
1
Number of Products
info
500
Discount Codes
info
No
Inventory Management
info
No
Selling Subscriptions
info
No
Returns Management
info
No
Mobile App
info
Yes
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Integrations
Third Party Apps
60
Zapier Triggers
info
0
Zapier Actions
info
0
Amazon
Yes
Etsy
Yes
eBay
Yes
Google
Yes
Facebook
info
Yes
Pinterest
No
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Security
Free SSL
info
Yes
ISO 27001 Certificate
info
No
Level 1 PCI DSS Compliant
info
No
Payment Fraud Analysis
info
No
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Technical Specifications
No Coding Required
Yes
Includes Hosting
Yes
CDN
info
Yes
Hosting Solution
info
Digital Ocean Cloud Services.
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International Selling
Multiple Currencies
1
Multiple Store Languages
10
Customer Localization
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Yes
Automatic Taxing
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Yes

Pros

  • Extremely user friendly

  • Get all your product auto listed and updated on your Facebook Shop

  • Select featured category to display on homepage

  • Manage Sliders with different images for desktop and mobile, also with an option to set publish/expiry date

  • Define your tax rate to automatically calculate for all/specific product, you can price your product inclusive or exclusive of tax

Cons

  • Limited security features

Entry Price
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€10.90/month

Vetrina Live

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Rank 3

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Vetrina Live provides a streamlined ecommerce solution, designed with small businesses and individual sellers in mind. The platform focuses on quick setup and ease of use, with essential features like product catalogs, customizable themes, and basic marketing tools.

In top 3 for

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8/10
Ease of Use
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8.5/10
Support
Show details
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Pricing
Plan 1
€10.90
Plan 2
€20.90
Plan 3
€34.90
Transaction Fees
info
0%
Free Plan
info
Yes
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Support
Email
Yes
Chat
Yes
Phone
Yes
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Features
Staff Accounts
info
1
Number of Products
info
10
Discount Codes
info
No
Inventory Management
info
No
Selling Subscriptions
info
No
Returns Management
info
No
Mobile App
info
Yes
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Integrations
Third Party Apps
3
Zapier Triggers
info
4
Zapier Actions
info
7
Amazon
Yes
Etsy
No
eBay
No
Google
No
Facebook
info
Yes
Pinterest
Yes
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Security
Free SSL
info
Yes
ISO 27001 Certificate
info
No
Level 1 PCI DSS Compliant
info
Yes
Payment Fraud Analysis
info
No
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Technical Specifications
No Coding Required
Yes
Includes Hosting
Yes
CDN
info
No
Hosting Solution
info
AWS
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International Selling
Multiple Currencies
1
Multiple Store Languages
1
Customer Localization
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No
Automatic Taxing
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No

Pros

  • All currencies available

  • Delivery costs management

  • Placing in the online Mall

  • Unlimited Pictures per product

  • Product availability management

Cons

  • Low number of products allowed

Entry Price
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$12/year

Weebly

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Rank 4

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Weebly, known for its simplicity and drag-and-drop functionality, is a great fit for small businesses and individuals stepping into the ecommerce space. It combines website building with online store capabilities, offering an easy-to-navigate platform for those who value ease of use and straightforward design

Scroll back
Scroll forward
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8.9/10
Ease of Use
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8.4/10
Support
Show details
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Pricing
Plan 1
$12
Plan 2
$25
Plan 3
$38
Transaction Fees
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3%
Free Plan
info
No
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Support
Email
Yes
Chat
Yes
Phone
Yes
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Features
Staff Accounts
info
1
Number of Products
info
Unlimited
Discount Codes
info
No
Inventory Management
info
No
Selling Subscriptions
info
No
Returns Management
info
No
Mobile App
info
Yes
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Integrations
Third Party Apps
70
Zapier Triggers
info
0
Zapier Actions
info
0
Amazon
Yes
Etsy
Yes
eBay
Yes
Google
Yes
Facebook
info
Yes
Pinterest
Yes
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Security
Free SSL
info
Yes
ISO 27001 Certificate
info
Yes
Level 1 PCI DSS Compliant
info
Yes
Payment Fraud Analysis
info
No
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Technical Specifications
No Coding Required
Yes
Includes Hosting
Yes
CDN
info
Yes
Hosting Solution
info
Weebly, Inc.
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International Selling
Multiple Currencies
1
Multiple Store Languages
1
Customer Localization
info
No
Automatic Taxing
info
Yes

Pros

  • Unlimited storage

  • Connect custom domain

  • Removable watermarks

Cons

  • Available in only English

  • Limited features available

Entry Price
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$25/month

fesh.

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Rank 5

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Fesh. stands out in the ecommerce platform market with a strong emphasis on SEO optimization. Catering particularly to startups and small businesses, it combines user-friendly store-building tools with advanced marketing features.

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Ease of Use
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8.3/10
Support
Show details
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Pricing
Plan 1
$25
Plan 2
$50
Plan 3
$90
Transaction Fees
info
0%
Free Plan
info
Yes
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Staff Accounts
info
3
Number of Products
info
Unlimited
Discount Codes
info
Yes
Inventory Management
info
Yes
Selling Subscriptions
info
No
Returns Management
info
No
Mobile App
info
No
icon
Integrations
Third Party Apps
0
Zapier Triggers
info
0
Zapier Actions
info
0
Amazon
No
Etsy
No
eBay
No
Google
Yes
Facebook
info
Yes
Pinterest
Yes
icon
Security
Free SSL
info
Yes
ISO 27001 Certificate
info
No
Level 1 PCI DSS Compliant
info
No
Payment Fraud Analysis
info
No
icon
Technical Specifications
No Coding Required
Yes
Includes Hosting
Yes
CDN
info
No
Hosting Solution
info
Google cloud, AWS
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International Selling
Multiple Currencies
150
Multiple Store Languages
40
Customer Localization
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Yes
Automatic Taxing
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Yes

Pros

  • Value for money

  • International selling friendly

  • Unlimited customizable Checkout pages

  • Multilingual and Multicurrency

Cons

  • Limited security features

Show more

The customer support of ecommerce platforms allows you to seek assistance regarding problems and challenges you’re facing with your online store. Technical issues, broken links, failed transactions, whatever the case may be. Sometimes, just scrolling through the FAQs can provide you with the necessary information. They are a collection of commonly asked questions from other users and well-tailored responses, but sometimes that’s not enough.

Let's dive into analyzing what makes the best ecommerce customer support service and how to choose the best option for your business needs.

What Makes the Best Customer Support for Ecommerce Platforms?

The best customer support should answer your questions and solve the issue you are having on time and without much back and forth. The variety of problems with ecommerce platforms is large. It can be anything, from the software side or billing issues with your plan to more complex topics that evolve your customers or shipping partners. For all that, it’s important to receive prompt replies and have people from different departments help you with their expertise. Nothing is worse than talking to someone as overwhelmed with the issue as you are.

When selecting the best providers in terms of support, we primarily focus on the following aspects.

Ecommerce Platforms Support Score Breakdown

Response Quality

We measure this attribute with the broad experience and helpfulness of the support. Most importantly, we rate the time it takes to receive responses from ecommerce platforms and if the support could give us a sufficient answer. A timely response is only as valuable as the answer itself. To evaluate this, we use a standardized set of questions and see if each answer is helpful or not.

Channels

The channels, in this case, refer to the tools of communication the platform uses to interact with you. We categorize all practical communication tools under this attribute, analyze them against each ecommerce platform, and note the presence and absence of the different channels (Phone, Live chat, FAQs, and Email).

Going further, here’s some information about the different communication channels most ecommerce platforms use for customer support.

Phone

Does the platform provide reachable telephone lines for technical support? As telephone lines are the best and most effective way to get immediate customer support, platforms that provide a strategy for customer interaction through phone calls are highly recommended as they help you get your problems across and get a solution quickly.

FAQs

Does the FAQ section help? Is it comprehensive enough to solve a broader range of problems? FAQs are designed to be a one-stop solution to many commonly asked questions. Platforms that provide FAQs as a customer support tool manage to aid in solving problems and answering questions without you having to reach out to customer care representatives.

Live Chat

Ecommerce platforms that provide customer support through live chats allow you to communicate your problems directly to the technical support team. This feature creates a casual situation and enables you to express yourself more freely and share your purpose better with speedy response and aid.

Email and Tickets

Emails and tickets allow you to directly reach the support team of ecommerce platforms with complaints or questions by sending a single message. Unlike the live chat and phone features, emails can sometimes be slow.

Customer Reviews

As part of our support score, we also include thousands of user reviews to evaluate the customer support of all ecommerce platforms. The data is based on short surveys among different categories and only comes from actual users of the respective platforms.

To comprehensively analyze what makes an ecommerce platform the best in customer support, we combine the scores of each attribute and calculate the overall support score that forms the best providers for this category.

10 Ecommerce Platforms with the Best Customer Support

How to Choose an Ecommerce Platform with Excellent Customer Support

Choosing the best ecommerce platform involves you as the user and your preferred means of communication. Aside from this, it’s also advisable to consider how long you can wait to get an answer. The response is almost immediate for phone and live chat, but the same cannot be said for emails. Reaching out to a platform's customer support team about a problem or challenge and having them respond and resolve the issue within 24 hours is the optimal case. It is why response time and quality are the most significant in choosing the best ecommerce platform for customer support.

Aside from the support, you should ensure that your preferred platform offers all the features you need to run your online store successfully. If you still aren’t clear on which ecommerce platform to choose? Check out our comparison tool and finder tool for more assistance.

Michael E.

Michael E.

Updated: Mar 30, 2024

I used to sell everything online. Today I teach others to do the same. As an ecommerce consultant, I explore opportunities and test new strategies to leverage what others have yet to see.