Best Website Builder for Customer Support

We evaluated 40+ providers to determine the best website builders in the following list.

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Support

Entry Price
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$7.41/month

Divi

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Rank 1

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Known for its flagship product, Divi from Elegant Themes specializes in offering beautifully crafted WordPress themes and plugins. It caters to users seeking artistic freedom and functionality, wrapped in elegance.

In top 3 for

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9.2/10
Ease of Use
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8.7/10
Support
Show details
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Pricing
Plan 1
$7.41
Plan 2
$23.92
Plan 3
NA
Free Plan
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No
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Support
Email
Yes
Chat
Yes
Phone
No
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Features
Drag & Drop Builder
Yes
Website Templates
info
Yes
Number of Users
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1
Roles & Permissions
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No
Domain Connection
info
No
Language Switching
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Yes
Forms
info
Yes
LMS Capabilities
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No
Ecommerce Capabilities
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No
Blog Capabilities
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No
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Integrations
No. of Native Integrations
74
Tracking Codes
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Yes
Custom Code
info
Yes
PayPal
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No
stripe
info
No
Zapier Triggers
info
0
Zapier Actions
info
0
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Technical Specifications
Web Hosting
info
No
CDN
info
Yes
SSL
info
No
Storage
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-
Bandwidth
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-
Traffic Limit
info
-
WAF
info
No

Pros

  • Easily manage multiple languages

  • One-time payment option available

Cons

  • Does not offer web hosting

Entry Price
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$4.08/month

Beaver Builder

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Rank 2

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Beaver Builder specializes in providing a flexible, drag-and-drop page builder for WordPress. It appeals to users who want more control over their website design while still enjoying the ease of a plugin.

In top 3 for

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9.3/10
Ease of Use
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8.6/10
Support
Show details
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Pricing
Plan 1
$4.08
Plan 2
$8.25
Plan 3
$16.25
Free Plan
info
Yes
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Support
Email
Yes
Chat
No
Phone
No
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Features
Drag & Drop Builder
Yes
Website Templates
info
Yes
Number of Users
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Unlimited
Roles & Permissions
info
No
Domain Connection
info
Yes
Language Switching
info
Yes
Forms
info
Yes
LMS Capabilities
info
No
Ecommerce Capabilities
info
No
Blog Capabilities
info
Yes
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Integrations
No. of Native Integrations
21
Tracking Codes
info
Yes
Custom Code
info
Yes
PayPal
info
No
stripe
info
No
Zapier Triggers
info
0
Zapier Actions
info
0
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Technical Specifications
Web Hosting
info
No
CDN
info
Yes
SSL
info
Yes
Storage
info
Unlimited
Bandwidth
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Unlimited
Traffic Limit
info
Unlimited
WAF
info
No

Pros

  • Unlimited bandwidth and traffic limit

  • Has the ability to add custom HTML, CSS, and JavaScript to a website

  • Helps to create a website that looks good on all screens and devices by having the ability to work on multiple versions

  • Helps to connect a custom domain to your website

  • Helps to update and create pages without a developer’s help or custom code by dragging and dropping elements

Cons

  • Does not offer phone support

  • Does not support WAF

  • Does not offer web hosting, CDN and SSL

  • Does not have the ability to add tracking scripts for Google Analytics, Facebook, TikTok, LinkedIn etc

  • Cannot identify SEO issues across your entire website, and learn how to optimize your pages to get more organic traffic

Entry Price
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$3.88/month

Namecheap Website Builder

star
Rank 3

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Emerging from their domain and hosting services, Namecheap also offers a straightforward website builder. It’s a good fit for those who value simplicity and affordability, especially for users already within the Namecheap ecosystem.

In top 3 for

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9.1/10
Ease of Use
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8.6/10
Support
Show details
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Pricing
Plan 1
$3.88
Plan 2
$8.88
Plan 3
NA
Free Plan
info
No
icon
Support
Email
Yes
Chat
Yes
Phone
No
icon
Features
Drag & Drop Builder
Yes
Website Templates
info
Yes
Number of Users
info
1
Roles & Permissions
info
No
Domain Connection
info
Yes
Language Switching
info
No
Forms
info
Yes
LMS Capabilities
info
No
Ecommerce Capabilities
info
Yes
Blog Capabilities
info
No
icon
Integrations
No. of Native Integrations
17
Tracking Codes
info
No
Custom Code
info
Yes
PayPal
info
Yes
stripe
info
Yes
Zapier Triggers
info
0
Zapier Actions
info
0
icon
Technical Specifications
Web Hosting
info
Yes
CDN
info
Yes
SSL
info
Yes
Storage
info
20GB
Bandwidth
info
Unlimited
Traffic Limit
info
Unlimited
WAF
info
Yes

Pros

  • Quick customer support

  • Unlimited bandwidth and traffic limit

  • Supports web hosting

  • Has the ability to add custom HTML, CSS, and JavaScript to a website and to add tracking scripts for Google Analytics, Facebook, TikTok, LinkedIn etc

  • Supports E-commerce capabilities

Cons

  • Does not offer phone support

  • Does not have the ability to add tracking scripts for Google Analytics, Facebook, TikTok, LinkedIn etc

  • Does not support blog capabilities and LMS Capabilities

  • Does not help to easily manage multiple languages and allow users to toggle between them

Entry Price
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$11.99/month

Hostinger Website Builder

star
Rank 4

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Hostinger offers a website builder that’s integrated with its hosting services, providing a seamless experience from start to finish. It’s suitable for beginners and those looking for an all-in-one hosting and building solution.

In top 3 for

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8.6/10
Ease of Use
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8.6/10
Support
Show details
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Pricing
Plan 1
$11.99
Plan 2
-
Plan 3
-
Free Plan
info
No
icon
Support
Email
Yes
Chat
Yes
Phone
No
icon
Features
Drag & Drop Builder
Yes
Website Templates
info
Yes
Number of Users
info
Unlimited
Roles & Permissions
info
Yes
Domain Connection
info
Yes
Language Switching
info
No
Forms
info
Yes
LMS Capabilities
info
No
Ecommerce Capabilities
info
Yes
Blog Capabilities
info
Yes
icon
Integrations
No. of Native Integrations
9
Tracking Codes
info
Yes
Custom Code
info
Yes
PayPal
info
Yes
stripe
info
Yes
Zapier Triggers
info
0
Zapier Actions
info
0
icon
Technical Specifications
Web Hosting
info
Yes
CDN
info
Yes
SSL
info
Yes
Storage
info
100GB
Bandwidth
info
Unlimited
Traffic Limit
info
Unlimited
WAF
info
Yes

Pros

  • Good customer support

  • Unlimited bandwidth and no traffic limit

  • Offers huge discounts for long-term contracts

Cons

  • Does not support LMS Capabilities

  • Not optimal for multilingual websites

Entry Price
info
$16/month

Wix

star
Rank 5

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Wix offers intuitive drag-and-drop functionality, empowering small businesses and individuals to create visually stunning websites without any coding skills. Renowned for its vast template library, Wix caters to a diverse range of industries.

Scroll back
Scroll forward
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8.9/10
Ease of Use
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8.5/10
Support
Show details
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Pricing
Plan 1
$16
Plan 2
$22
Plan 3
$27
Free Plan
info
No
icon
Support
Email
No
Chat
Yes
Phone
Yes
icon
Features
Drag & Drop Builder
Yes
Website Templates
info
Yes
Number of Users
info
Unlimited
Roles & Permissions
info
Yes
Domain Connection
info
Yes
Language Switching
info
Yes
Forms
info
Yes
LMS Capabilities
info
Yes
Ecommerce Capabilities
info
No
Blog Capabilities
info
Yes
icon
Integrations
No. of Native Integrations
527
Tracking Codes
info
Yes
Custom Code
info
Yes
PayPal
info
No
stripe
info
No
Zapier Triggers
info
1
Zapier Actions
info
0
icon
Technical Specifications
Web Hosting
info
Yes
CDN
info
Yes
SSL
info
Yes
Storage
info
0.5GB
Bandwidth
info
1GB
Traffic Limit
info
Unlimited
WAF
info
Yes

Pros

  • Very user-friendly without compromising on features

  • Ability to invite as many staff members as you wish

  • Ability to add custom HTML, CSS, and JavaScript

  • Offers Web Hosting and Unlimited Traffic limit

Cons

  • No direct email support

  • Limited customization flexibility

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The digital age forces us to face a key reality, the technology we rely on isn't always foolproof. You may be the owner of a bustling ecommerce site or keen on starting a blog of your own. Suddenly, there you are, stuck with a website builder issue. It's at this moment that excellent customer support becomes your lifeline.

Your quest to find the ideal website builder should involve more than just sleek templates and easy-to-use interfaces. It should guarantee reliable customer support when you need it most.

What Makes the Best Website Builder for Customer Support?

Much like ingredients make up a delectable dish, quality customer service requires multiple components to work seamlessly together. We have conducted extensive research and testing and bundled it into a score that clearly defines the best website builders for customer support.

Below, you can see how our score is composed and what the individual aspects are about.

Support Score Breakdown Website Builders

Chat

For anyone managing a website, minor issues can translate into significant bottlenecks. Chat support is a pivotal tool that can address your concerns in real-time, allowing you to continue crafting your digital masterpiece with minimal interruptions.

A well-executed chat support ensures swift troubleshooting, clear step-by-step assistance, and an immediate response catered to your needs. It's a speedy bridge connecting users and support staff – a lifesaver for those critical moments when you need help the most.

Choosing chat over other communication channels might be right if you value instant responses and back-and-forth discussions to resolve your issues efficiently. We evaluate this attribute based on its presence (or absence) in the website builder's overall customer support package. Direct messaging capabilities are especially valuable if they're available 24/7, ensuring continuous help whenever needed.

Email

The importance of email in customer support cannot be overstated. Almost every service provides this mode of communication. It's a popular and easy way to send a message about any issue you're experiencing.

Dealing with website-building issues smoothly often comes down to having detailed and documented responses, which is where email shines. Whether getting step-by-step instructions for a complicated task or trying to understand why something isn't working, an email allows thoughtful communication.

Email as your primary communication channel would be most suitable if you prefer comprehensive responses addressing each element of your concern. We evaluate this attribute by gauging whether the website builder provides dedicated email support as part of their customer service offerings.

Phone

Sometimes a problem might be too complex or immediate to type in a chat box or email. In such cases, the most efficient solution is to pick up the phone and talk directly to a customer service representative.

Phone support for website builders is essential when you want to speak with an actual person and get an immediate response to your questions or technical issues. This human connection facilitates better understanding and often provides faster resolutions than other means of communication.

Yet, if we're being honest, not everyone likes making calls or has the luxury of time for it. But when a problematic glitch arises during your biggest product launch or right after updating your site's design, there's nothing quite as reassuring as hearing the troubleshooting steps over the phone.

To evaluate this attribute, we check whether phone support is available or not in their customer service package. If it is, we infer that this website builder values real-time conversation, which is key in providing adequate customer support.

Response Timeline

A website is a digital home. A place where every element should work harmoniously and effortlessly. But issues, unfortunately, happen. And when they do strike, the importance of rapid customer support response comes into sharp focus.

You don't want to be waiting around for hours – or even days – to get a solution to your problem. Delays could cost you traffic, customers, or, worse, your reputation. That's why we test out the customer support services of each website builder ourselves.

We measure the response timeline by initiating queries and then gauge how fast the response was and the turnaround time to resolve the issue. User-friendly website builders should place priority on solving problems promptly. It's not just about getting any response. It's about getting helpful replies quickly, keeping your site running smoothly, and putting your mind at ease.

Response Quality

However fast a website builder's customer support team might respond to your query, speed counts for little if it fails to resolve your issue. This brings us to another vital metric: Response quality.

Response quality involves the accuracy, clarity, and usefulness of the solution provided by the support team. It means giving correct information and answering every part of your question in a manner that's easy to understand and follow. In essence, it is the ability to resolve issues efficiently and satisfactorily.

To assess response quality in website builders, we examine their answers' relevance and precision and how effectively they assist until our problem is resolved. The fewer interactions it takes to solve a problem, the higher a website builder’s score in our rankings.

High-quality responses are centered around problem-solving. They don't rest until you receive proper guidance tailored to your specific issue.

Customer Reviews

In addition to our own tests, we also include the voices of others. For this, we use thousands of opinions from real users of the website builders and use the average of their scores as a weighting point for our support score for each provider.

10 Best Website Builders for Customer Support

How to Choose a Website Builder with Great Customer Support?

Navigating through different website builders can be a little like finding a needle in a haystack. Thankfully, we're here to help simplify this process and arm you with knowledge so you can make an informed choice.

When it comes to reliable customer support, remember to put your company's needs head and shoulders above any other consideration. What works best for another person might not necessarily suit your needs. For example, if you're someone who gets frustrated typing out problems, then phone support will matter more to you than chat or email.

Furthermore, remember that high-quality responses and quick timelines are paramount to resolving your issues promptly and accurately. These criteria should weigh heavily in your decision-making.

We urge those searching for the best website builders for customer support with broader goals or requirements to see our overall Best Picks for the providers in this category or use our Comparison Tool to view multiple options simultaneously. And if your requirements are specific, give our Finder Tool a try. It recommends the most capable website builder based on your individual preferences.

Nikkole E.

Nikkole E.

Updated: May 29, 2024

UX designer and funnel expert, helping businesses turn visitors into customers. When not designing, I'm busy tending to my succulent garden (a collection of low-maintenance plants).