Best Web Hosting Services for Customer Support

We’ve compared and tested 42+ web hosting providers to find the best customer support teams. Discover our list to see which platforms help you out with any issues you may face.

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Support

Entry Price
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$7.99/month

DreamHost

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Rank 1

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A major player in the web hosting industry, DreamHost offers an extensive range of services including shared, VPS, and dedicated hosting. With its user-friendly approach, it's an ideal choice for beginners and businesses alike.

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7.2/10
Ease of Use
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10/10
Support
Show details
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Pricing
Plan 1
$7.99
Plan 2
$13.99
Plan 3
-
Plan 4
-
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Support
Availability
24/7
Phone
Yes
Chat
Yes
Email
Yes
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Features
Free SSL
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Yes
Free Site Migration
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Yes
Staging Environment
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Yes
Cron Jobs
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Yes
Email Addresses
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No
Number of Websites
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1
Traffic Limit
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Unlimited
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Performance
Uptime
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100%
CPU
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N.A.
RAM
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0.5 GB
Storage
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50 GB
Bandwidth
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Unlimited
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CMS
WordPress
Yes
Magento
Yes
Drupal
Yes
Joomla
Yes
Custom App Development
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Yes
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Security
Site Backups
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Yes
Firewalls
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Yes
Two-Factor Authentication
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Yes
DDoS Protection
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Yes
SSH/SFTP Access
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Yes

Pros

  • Unlimited plan offesr great value for money

  • Perfect for beginners

Entry Price
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$249.99/month

A2 Hosting

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Rank 2

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A2 Hosting is known for its high-performance shared, VPS, cloud, and dedicated hosting solutions, making it a prime choice for businesses and individuals seeking speed and reliability.

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8.9/10
Ease of Use
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10/10
Support
Show details
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Pricing
Plan 1
$249.99
Plan 2
$329.99
Plan 3
$379.99
Plan 4
$699.99
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Support
Availability
24/7
Phone
Yes
Chat
Yes
Email
Yes
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Features
Free SSL
info
Yes
Free Site Migration
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Yes
Staging Environment
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Yes
Cron Jobs
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Yes
Email Addresses
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Unlimited
Number of Websites
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Unlimited
Traffic Limit
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Limited to resources
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Performance
Uptime
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99.90%
CPU
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"Intel Xeon E-2224 4.6 GHz Turbo"
RAM
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16 GB
Storage
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2048 GB
Bandwidth
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6144 GB
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CMS
WordPress
Yes
Magento
Yes
Drupal
Yes
Joomla
Yes
Custom App Development
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Yes
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Security
Site Backups
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Yes
Firewalls
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Yes
Two-Factor Authentication
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Yes
DDoS Protection
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Yes
SSH/SFTP Access
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Yes

Cons

  • Very limited server locations

Entry Price
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$11/month

Cloudways (DO)

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Rank 3

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Cloudways specializes in managed cloud hosting for PHP-based applications and offers the flexibility to choose between AWS, Vultr, Linode, GCE, and DigitalOcean as cloud providers for maximum flexibility and performance.

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9.3/10
Ease of Use
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10/10
Support
Show details
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Pricing
Plan 1
$11
Plan 2
$24
Plan 3
$46
Plan 4
$88
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Support
Availability
24/7
Phone
Yes
Chat
Yes
Email
Yes
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Features
Free SSL
info
Yes
Free Site Migration
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Yes
Staging Environment
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Yes
Cron Jobs
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Yes
Email Addresses
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No
Number of Websites
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Unlimited
Traffic Limit
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Unlimited
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Performance
Uptime
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99.99%
CPU
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1 core
RAM
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1 GB
Storage
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25 GB
Bandwidth
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1 TB
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CMS
WordPress
Yes
Magento
Yes
Drupal
Yes
Joomla
Yes
Custom App Development
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Yes
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Security
Site Backups
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Yes
Firewalls
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Yes
Two-Factor Authentication
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Yes
DDoS Protection
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Yes
SSH/SFTP Access
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Yes

Pros

  • Great scalability

  • Flexible pricing and excellent value for money

  • Many integrated add-ons

  • Stellar speed performance

  • Flexible cloud options

Cons

  • Support quality differs between agents

Entry Price
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$49.99/month

HostPapa

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Rank 4

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With a strong emphasis on small businesses, HostPapa offers shared, VPS, and reseller hosting, distinguishing itself as a provider that combines affordability with a suite of essential tools for business growth.

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N.A.
Ease of Use
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10/10
Support
Show details
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Pricing
Plan 1
$49.99
Plan 2
$79.99
Plan 3
$149.99
Plan 4
$199.99
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Support
Availability
24/7
Phone
Yes
Chat
Yes
Email
Yes
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Features
Free SSL
info
No
Free Site Migration
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Yes
Staging Environment
info
Yes
Cron Jobs
info
Yes
Email Addresses
info
Unlimited
Number of Websites
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Unlimited
Traffic Limit
info
Unlimited
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Performance
Uptime
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99.90%
CPU
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4 cores
RAM
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2 GB
Storage
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60 GB
Bandwidth
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1024 GB
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CMS
WordPress
Yes
Magento
Yes
Drupal
Yes
Joomla
Yes
Custom App Development
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Yes
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Security
Site Backups
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No
Firewalls
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Yes
Two-Factor Authentication
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No
DDoS Protection
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Yes
SSH/SFTP Access
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Yes
Entry Price
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$89.95/month

Hostgator

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Rank 5

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Renowned for its affordable and user-friendly shared, VPS, cloud, and dedicated hosting, Hostgator is a popular choice among individuals and small businesses for its balance of features and value.

In top 3 for

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7.6/10
Ease of Use
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9.8/10
Support
Show details
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Pricing
Plan 1
$89.95
Plan 2
$129.95
Plan 3
$159.95
Plan 4
-
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Support
Availability
24/7
Phone
Yes
Chat
Yes
Email
Yes
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Features
Free SSL
info
Yes
Free Site Migration
info
Yes
Staging Environment
info
Not available
Cron Jobs
info
Yes
Email Addresses
info
Unlimited
Number of Websites
info
Unlimited
Traffic Limit
info
Unlimited
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Performance
Uptime
info
99.90%
CPU
info
2 Core
RAM
info
2 GB
Storage
info
120 GB
Bandwidth
info
Unlimited
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CMS
WordPress
Yes
Magento
Yes
Drupal
Yes
Joomla
Yes
Custom App Development
info
Yes
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Security
Site Backups
info
Yes
Firewalls
info
Yes
Two-Factor Authentication
info
Yes
DDoS Protection
info
Yes
SSH/SFTP Access
info
Yes

Pros

  • Good for large website with minimal needs

Cons

  • Misleading price information on the website

Show more
  • We have tested the providers separately from their hosting offers. As a result, the providers may have different support scores for each hosting type they offer. However, in most cases, they are the same. In these cases, we rank the one offer from a provider with the highest overall score.
  • If a provider offers general hosting and WordPress hosting separately, we ranked only the general hosting plan. This is because general hosting is cheaper and has better features, while it can still be used to host a WordPress site.

When choosing a web host, you concentrate thoughts mostly around the general offer. Often web hosting support ends up at the very bottom in your list of requirements. However, it’s an essential aspect of web hosting due to the technical nature of the services. Sooner or later everyone needs assistance, so you’ll be better off selecting a web hosting with top-notch support along with other benefits.

What Makes the Best Customer Support for Web Hosting?

First of all remember that customer care is not only about resolving technical issues related to your website. You may also need help with something else such as billing or you have specific questions related to the service that can't be found online. Oftentimes web hosts split their support to address different issues. Questions usually fall into one of these three categories: technical help, billing assistance, and sales advisory.

Technical Support

The name speaks for itself. This group of web hosting support agents takes care of any technical problems you may have with your website. They are usually available 24/7, since websites go down regardless of time of the day. They deal with urgent and pressing problems like hardware or configuration-related server issues, performance drop down or migration services. Regular maintenance and updates of the servers are also on the list of their responsibilities.

Billing Assistance

If you need help with your payments, bills, refunds, or other things related to money, they will take care of that. But these specialists may only be available during the standard working hours.

Sales Advisory

When you have questions about the services, ponder on upgrading a pricing plan or feel like you need additional web hosting features, you’ll mostly talk to a sales representative. They should know everything about the best products and will advise you on what fits best according to your business needs. Though, you should be careful to avoid unnecessary upsales.

Different Support Channels

Further, web hosting companies handle support in multiple ways.

Live Chat

Live Chat is usually the fastest and most convenient way to reach out because you can expect an instant reply. Often it is oriented for sales which might be useful when you are just figuring out pricing plans and want to dig into details. Providers also use chat bots. If set up well, they can sometimes help you right away or connect you to the right person of the web hosting support department, depending on the nature of your question.

Ticket Systems and Email

Ticket Systems and Email is a standard web hosting support practice. Everything is kept simple here: you submit a ticket in a query-response system or just write an email describing your problem. Then the support team processes it and responds, which can take anything from minutes to days depending on the difficulty of the reported problem, agents’ workload and web host’s support quality overall. Our list features reliable and responsive hosting companies, so you can safely make your choice based on our recommendations.

Phone

Phone Support is a life-saver when you encounter an urgent or complex issue. It provides a way to get immediate assistance, regardless of the time of day. Although, in many cases web hosts offer phone support only for premium pricing plans, due to the expenses involved. It’s up to you to decide whether an emergency line is worth the extra charge.

How We Rate the Support of Web Hosts

We have created a questionnaire that we have presented to the hosting providers. These questions are very different in depth and difficulty to answer and have accordingly taken different weights in our evaluation.

When testing the support teams of web hosting providers, we evaluated the following:

Quality of Response

We calculate the quality of response as the number of questions successfully answered by the support teams divided by the number of questions asked.

Response Timeline

We further evaluate the response time based on the time it took them to answer our questions. We staggered this across several types of support questions so that, for example, urgent questions were scored differently than questions that were just about providing general information.

Available Support Channels

We check in which ways (live chat, ticket/email, phone) the web hosting support can be reached.

10 Best Web Hosting Services for Customer Support

  1. 1

    - VPS Hosting

  2. 2

    - Dedicated Hosting

  3. 3

    - Cloud Hosting

  4. 4

    - VPS Hosting

  5. 5

    - VPS Hosting

  6. 6

    - Cloud Hosting

  7. 7

    - Cloud Hosting

  8. 8

    - Cloud Hosting

  9. 9

    - Dedicated Hosting

  10. 10

    - Cloud Hosting

How to Choose Web Hosting with Great Support?

Choosing a web hosting provider that will satisfy you in every way is not an easy decision to make. You have to find the middle ground and balance multiple important factors like performance capabilities and security with the level of customer support that you need. If you are not a tech-savvy person, then you will certainly benefit more from great support than a person who can self-help with anything, at least technically. Choosing a provider that scores well in our support ranking and in other areas that are important to you will result in a great solution for you.

If you feel like you don’t know where to start yet, check our overall Best Picks or try our Finder Tool to identify solutions that meet your requirements in every sense.

If you are at the stage of final reasoning, then our Comparison Tool will help you to compare services side by side.

Kyung Y.

Kyung Y.

Updated: May 29, 2024

Software engineer with a weakness for collecting too much data. I live for web hosting and cloud computing. If I’m not online, I like to go fishing and create weird things with my 3D printer.

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